Denis thinks that this is a problem with the specific installation of your provider, in this case former Limeservice, now Limesurvey Professional. So please refer to their support system:
www.limesurvey.org/contact-us?view=ticket&layout=open
Help us to help you!
Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
LimeSurvey GmbH dev are informed, they work on the issue.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. -
Professional support
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Plugins, theme and development
. I don't answer to private message.
