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Email receiving as plain html

  • rajesh.mca134
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1 year 7 months ago #251564 by rajesh.mca134
Email receiving as plain html was created by rajesh.mca134
Dears,

after I upgrade to latest version, registration, reminder and other emails are getting received as plain html text. requesting your suggestions and support to fix the issue.

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  • holch
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1 year 7 months ago #251678 by holch
Replied by holch on topic Email receiving as plain html
Not sure if this really fits into "comfort update".

You also didn't say from which version to which version you upgraded.

"Latest version" isn't really helpful, because currently there are 3 different Limesurvey branches, each with their own "latest" version.

And then yesterdays "latest" version might not be today's "latest version. So always post the exact version number you are talking about.

For example here the latest versions:

6.3.2 30.10.2023
5.6.43 30.10.2023
5.6.42 23.10.2023
6.3.1 23.10.2023

So your post is 4 days old, thus probably you are NOT on the latest version, if you use LS5 or LS6.

And what is "plain html text"? Either it is "plain text" or it is "HTML". Or do you mean that the emails show the HTML source code?
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  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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1 year 6 months ago #251919 by rajesh.mca134
Replied by rajesh.mca134 on topic Email receiving as plain html
Thanks for the response.

Lime Survey Version : LimeSurvey Community Edition Version 6.2.6+230904

and the issues is, Emails from Lime Survey is going as plain HTML as below sample received email.

<html>
<head>
<title></title>
</head>
<body>Dear rajesh, Recently we invited you to participate in a survey. We note that you have not yet completed the survey, and wish to remind you that the survey is still available should you wish to take part. The survey is titled: "NEW BESTCare LAB SYSTEM SURVEY"
<div style="background:#eeeeee;border:1px solid #cccccc;padding:5px 10px;"><span style="color:#777777;"><span style="font-size:14px;"><span style="font-family:Georgia,serif;"><span style="line-height:107%">To detect LAB clients’ satisfaction (physician and nursing) after the expected launch of the new LIS BESTCare system.</span></span></span></span></div>
To participate, please click on the link below. Sincerely, Laboratory - Admin

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1 year 6 months ago #251936 by holch
Replied by holch on topic Email receiving as plain html

Version 6.2.6+230904


Before you do anything else, I would upgrade to the latest version of LS6. Because should this be a bug in Limesurvey, it might have been resolved already. Should the issue persist in the most recent version, then it makes sense to dive further into searching for the issue.
Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.

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  • DenisChenu
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1 year 6 months ago #251984 by DenisChenu
Replied by DenisChenu on topic Email receiving as plain html
Hi,

What version do you start ?
It seems default (inherit) when update move from HTML to Nohml.
 
But hard to check because updating default and the issue it's fixed.

Can you check at one survey setting ?
You can update the default on Group settings or "Global survey" settings
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member. - Professional support - Plugins, theme and development .
I don't answer to private message.

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