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I can't add a new key

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1 year 9 months ago - 1 year 9 months ago #239141 by c8a1f35f9820
I can't add a new key was created by c8a1f35f9820
Hello.

We have renewed the ComfortUpdate subscription, but we were not able to remove the expired one. This only happens to us in version 3.28.38 since in version 5 it has worked without problems.

We press Yes and it is not deleted.

Is there a way to remove it via the database?

All the best.
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Last edit: 1 year 9 months ago by c8a1f35f9820.

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1 year 9 months ago #239151 by holch
Replied by holch on topic I can't add a new key
Probably best to open a support ticket with the Limesurvey GmbH. You are a paying customer of the ComfortUpdate and only they really have insight on this feature. Chances that some employee of the Limesurvey GmbH will show up here in the forum before Christmas is probably pretty slim.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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1 year 9 months ago #239165 by c8a1f35f9820
Replied by c8a1f35f9820 on topic I can't add a new key
The support response:


"LimeSurvey is a free open-source software with hundreds of thousands of installations. For this reason, we can only provide support to customers who subscribe to our LimeSurvey Cloud Services.

For users who installed our community version (self-hosting installation), we suggest the following support options:
(1) Contact your IT/Survey Administrator for assistance.
(2) Submit your inquires in the community forums at forums.limesurvey.org where other LimeSurvey users are always willing to assist.
(3) Refer to our manual at manual.limesurvey.org .
(4) For extensive/advanced survey customization and support services, you may get in touch anytime with one of our authorized partners listed at limesurvey.com

If you have found a bug in LimeSurvey, please submit a bug report in our bug tracker at bugs.limesurvey.org ."

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1 year 9 months ago #239179 by holch
Replied by holch on topic I can't add a new key
According to my knowledge, paying customers for "Comfort Update" do receive support regarding "Comfort Update".

Sounds like the first level support just read "community edition" and send a standard text back.

Not sure what else to tell you. I have sent a message to my contacts at Limesurvey GmbH, let's see what they say.

But to me this sounds like someone at the support team didn't get the memo.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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1 year 8 months ago - 1 year 8 months ago #239944 by c_schmitz
Replied by c_schmitz on topic I can't add a new key
Hello everyone,

We investigated the issue.

Unfortunately, this issue requires a manual patch, because it happens even before the updater update.

Edit the file
/application/views/admin/update/manage/manage_key.php

Search in this file for the text delete_key and replace it with deleteKey.
Save the changes.

Also edit file
/application/views/admin/update/manage/subscribe.php
Please replace text manage_submitkey with manageSubmitkey
Save the changes.
Now, removing the old key and adding a new key should work.

I apologize for the inconvenience.

Best regards

Carsten Schmitz
LimeSurvey project leader
Last edit: 1 year 8 months ago by c_schmitz.
The following user(s) said Thank You: limevives

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1 year 8 months ago #239948 by holch
Replied by holch on topic I can't add a new key
is this true for ANY LS3 or LS5 installation, or just for the specific version used here (LS 3.28.38)?

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1 year 8 months ago - 1 year 8 months ago #239949 by c_schmitz
Replied by c_schmitz on topic I can't add a new key
LS5 doesn't have this problem. Only a small range of LS3 versions has this problem (and only if your key expired and you need a new one).

Best regards

Carsten Schmitz
LimeSurvey project leader
Last edit: 1 year 8 months ago by c_schmitz.
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1 year 8 months ago #239950 by holch
Replied by holch on topic I can't add a new key
Thank you for the quick response. Good to know!

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1 year 4 months ago #243818 by limevives
Replied by limevives on topic I can't add a new key
Many thanks!
I had the same problem and It fixed

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