ComfortUpdate how to connect to the service?

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2 months 2 weeks ago #219705 by 2BITS_PL
Hi,

we have a server where external traffic is blocked by default. We have unblocked SSL traffic for:
- update.limesurvey.org
- data-update.limesurvey.org
according to the documentation manual.limesurvey.org/ComfortUpdate

We tested it in March/April 2021 and it worked. Today we have problems updating the project, because something will change in terms of access.
You can see in the code that he wants to use comfortupdate.limesurvey.org, which is not documented.

While all the addresses listed above point to the same IP address, they seem to offer a different way of access and something has changed in the last 6 months.
Should we then use comfortupdate.limesurvey.org to update? (what port?)

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2 months 2 weeks ago #219710 by holch
There is a specific sub-forum for the comfort update. I'll move it there. But as a paying customer you can open a support ticket directly with the Limesurvey GmbH who is responsible for anything Comfort-Update...

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: DenisChenu

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