Debugging ComforUpdate, no connection

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2 months 2 days ago #195771 by Jmantysalo
I tested in my home computer, and clicking ComfortUpdate opens some TCP connections and it seems to work. On a server I got "It seems that the ComfortUpdate server is not responding. Please try again in few minutes or contact the LimeSurvey team." and if I try to put in the key, I got

PO-Revision-Date: 2020-02-26 16:08:12+0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x PO-Revision-Date: 2020-02-26 16:08:12+0000 MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Plural-Forms: nplurals=2; plural=n != 1; X-Generator: GlotPress/2.3.1 Language: en_US Project-Id-Version: LimeSurvey 4.x.x

Where to start debugging, or to what server should the system connect and what ports should be open etc?

I am using Version 4.1.11+200316, RHEL 8, MariaDB.

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2 months 1 day ago #195791 by Jmantysalo
Found. It was SELinux forbidding the connection. But maybe it's worth noting in some manual that in RHEL 8 (at least) you must say

setsebool -P httpd_can_network_connect on

to get ComfortUpdate to work.

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2 months 1 day ago #195798 by Jmantysalo
And now for the next problem: "Unknown update key ! Your key is unknown by the update server."

Is there some site where I could check that my key is valid?

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2 months 1 day ago #195800 by jelo

Jmantysalo wrote: Found. It was SELinux forbidding the connection. But maybe it's worth noting in some manual that in RHEL 8 (at least) you must say

LimeSurvey manual cannot cover OS topics. Where to stop? That ComfortUpdate needs a connection to a different server shouldn't surprise anyone.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: DenisChenu

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2 months 1 day ago #195802 by jelo

Jmantysalo wrote: Is there some site where I could check that my key is valid?

No. Where did you get your key from? You can find your key in the user profile when you logged in on LimeSurvey.org.

If you still have issues, you can open a ticket via support here on limesurvey.org

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: cdorin

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2 months 1 day ago #195805 by Jmantysalo

jelo wrote: Where did you get your key from? You can find your key in the user profile when you logged in on LimeSurvey.org.

If you still have issues, you can open a ticket via support here on limesurvey.org


We have other group at university that handles licenses, I just install software etc. Hence the key is not linked to my profile.

I'll make a ticket.

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2 months 5 hours ago #195844 by DenisChenu

jelo wrote: LimeSurvey manual cannot cover OS topics. Where to stop?

:+1: !! agree at 100%

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
An error happen ? Before make a new topic : remind the Debug mode .

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