Billing cancel and refund

2 years 11 months ago - 2 years 11 months ago #176926 by routard
Need someone from the team. Couldn't open a ticket.
My confort update key way has been renewed for one year automatically. (€99). In fact, it was for a client I worked for. But it's over. This customer bought his own key (I will give you the 2 keys). Today, I am in a complicated financial situation and I can not afford to spend 99 € unnecessarily. Can you open a ticket and refund the money? Thank you from an old and loyal user of limesurvey.
Last edit: 2 years 11 months ago by routard.
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2 years 11 months ago #176931 by jelo
Replied by jelo on topic Billing cancel and refund

Couldn't open a ticket.

Why? Via Supportlink right at the top or your profile you can open a ticket.
If not, what is the issue when trying?

Other option: This email address is being protected from spambots. You need JavaScript enabled to view it.

Discussing the issue in a public forum might be not that best option for both parties.
Good luck.

The meaning of the word "stable" for users
The following user(s) said Thank You: DenisChenu, holch
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