Hi Lime Community,

We purchased comfort update key and tried comfort update. We got an error in updating LimeSurvey. But not able to get what error it is.

Please see a snapshot and suggest something on this.

Thanks

As a paying customer you can ask the support directly via a ticket.
www.limesurvey.org/support

To me this looks likes a ComfortUpdate bug.
You can activate the debug mode and see if you get a error message.
Not sure if I would do that, when 294 surveys are active.
www.limesurvey.org/manual/Optional_setti...opment_and_debugging

Yes, for problems with Comfort-Update the quickest would be to open a ticket via the support. But it should also be in the Comfort Update parte of the forum. I'll move it there.