error in login

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3 years 5 months ago #148042 by zhouybox
error in login was created by zhouybox
After I update to the latest version,I have problem with login.Even if I login by chance, it will ask me to login within seconds!
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3 years 5 months ago #148456 by Moppelchen
Replied by Moppelchen on topic error in login
I had the same with my Administrator Account. Go to your limesurvey Database and change/add an Administrator Account manually. Then login with the new Administrator-Account. That works for me.
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3 years 5 months ago - 3 years 5 months ago #148458 by LouisGac
Replied by LouisGac on topic error in login
This seems to happen for some users using the latest version of chrome on the latest version of Windows10. It's not directly related to LimeSurvey, and you could have the same problem with other websites/web applications.

In LimeSurvey, to solve that problem:

1. login into your installation with a different browser (firefox, edge, internet explorer, safari, opera, etc)
2. go to: global settings -> security
3. Here change the value of "Force HTTPS" to On or Off (depending if you're using HTTPS or not), but don't let it to "don't force".

I hope it will help.

If you are a LimeSurvey professional hosting user, you can just create a ticket and our team will do it for you.
Last edit: 3 years 5 months ago by LouisGac.
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3 years 5 months ago #148460 by Moppelchen
Replied by Moppelchen on topic error in login
In my case this happens with Firefox, Chrome, Opera, etc on Windows 7. No login was possible after upgrade to new version. Somewhat different to your solution.
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3 years 5 months ago #148461 by LouisGac
Replied by LouisGac on topic error in login
be sure that you access your installation without httpS, just http.
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3 years 5 months ago #148464 by jelo
Replied by jelo on topic error in login

LouisGac wrote: be sure that you access your installation without httpS, just http.

Why to access admin with encrypted transport connection? You stated that enforcing the HTTP-protocol setting is the key. Not if HTTPS or HTTP is used. Just the enforcement.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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3 years 5 months ago - 3 years 5 months ago #148466 by LouisGac
Replied by LouisGac on topic error in login
First: the problem is not directly linked to LimeSurvey nor to comfortUpdate, but rather to some windows updates. comfortUpdate logout user after he updated, so he must login again: then he faces the login bug. But it's not a change in the LimeSurvey code that makes that bug happen.

Because some customers were facing that issue on LimeSurvey Professional Hosting, we investigated a lot to understand what was happening. Only 3 people were affected, but they were using LimeSurvey Professional Hosting, so we spent the necessary time to fix their problem. It has been hard because here nobody could reproduce that bug.

For what we've seen: people were tying to login to an installation with httpS, whereas SSL was not enable in their installation. So, LimeSurvey was redirecting them to the url with correct protocol: http://, not httpS://. But, those kind of redirections seems not be allowed anymore in some windows version, causing the weird login bug.

So: people facing that kind of logging bug should make sure that they're trying to reach the url with the correct protocol (http OR https), and then, to set the LimeSurvey security configuration to that protocol.
Last edit: 3 years 5 months ago by LouisGac.
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3 years 5 months ago #148480 by jelo
Replied by jelo on topic error in login

LouisGac wrote: First: the problem is not directly linked to LimeSurvey nor to comfortUpdate, but rather to some windows updates.

Thanks for your answer.

If the issue is directly related to SSL-certifactes handling under Windows we often can see a difference between IE,Firefox and Chrome. Firefox uses it's own certificate repository, where IE and Chrome using the certificate repository of the windows OS. If Microsoft got an update bad, to crosscheck via Firefox sometime helps.

I think Moppelchen had a different issue, since it is Windows 7 and Firefox is showing the same issue.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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3 years 4 months ago - 3 years 4 months ago #149503 by SharynW
Replied by SharynW on topic error in login
Hi
I changed the setting "Force HTTPS" to Off, as LouisGac suggested. Now I have lost admin access from all browsers whether using http or https due to a too many redirects error.
Can I reset this in a configuration file somewhere? Please help.
Thanks,
Sharyn
Last edit: 3 years 4 months ago by SharynW.
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3 years 4 months ago #149898 by agustingumogdajr
Replied by agustingumogdajr on topic error in login
any body can help i cant login my username and password. i laready reset my password and system provide the correct password but still i cant login
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