Hi,

I am trying to send out survey invitations to participants that have generated tokens. If I leave the "valid from" and "valid until" field blank for the participants, it seems as though the invitation is not being sent (the token is stated as not being valid anymore).

After including a date for the participants in the "valid from" and "valid until" fields, the invitations were sent. My issue s that I am unable to import the "valid from" and "valid until" information from a CSV. I have a survey to send to over 8000 people, which I cannot manually include this information for.

Is the "valid from" and "valid until" information required or is there a workaround? Or does anyone have a solution to making sure the "valid from" and "valid until" data from my CSV is actually imported in Lime Survey.

This is quite urgent, so your help would be much appreciated.

Thank you!

I have never used the fields "Valid from" and "Valid to" and I have always been able to send out invitations.

Just test is by entering your own details in the token table and send yourself an invitation. Does that work?

Hi,

Yes I have already tested numerous times. When I try to send the invitation I get a message stating

22 Email to X (X.com) skipped: Token is not valid anymore.
All emails were sent.

I always test the invitation on one person only: go to the token table en click on the little envelope in the third column. Do it to your own token (with your own name/email) to test. Does that work?

Hi,

No I get the same message...If I try a dummy token it works, but when I try to send to participants I imported from the CSV it doesn't work.

And what happens when you start a new survey, with one group, one question (any type) and a token table with just your details in it?

Tammo

Hi Tammo,

I just tried your suggestion and it didn't work. I get the same message that the "Email was skipped: Token is not valid anymore"...

Here my knowledge reaches it's limit. i hope someone else, with more knowledge on this, will chime in.

I wish you success.

Hi Tammo,

Thank you for your help. Do you know if there is a CSV template that has the "valid from" and "validuntil" fields filled out and which has successfully been uploaded to Lime Survey (where Lime Survey populates the info as it does for the name and email info)? Basically if I can get the CSV to import properly, I would be able to send out the surveys...

Thanks again,

V

Just fill in a (1) token fully and export it to CSV. That will give you the basic structure.

Exactly as Tammo said (and how I explained in the other thread). Make one manual entry in the token table, export it. Then have a look how the information is formated and based on that prepare your token table in csv. I have given you an example how it worked for me.

What I don't understand is why your emails are not sent, because they don't have a valid date, because I have never used the valid date in the tokens either and it is not a problem.

holch wrote: What I don't understand is why your emails are not sent, because they don't have a valid date, because I have never used the valid date in the tokens either and it is not a problem.

Could be a bug or any other invalid information being imported from CSV file like a wrong "emailstatus" flag.

Which Limesurvey version do you use?

Can you reproduce the problem at our demo which always runs the latest code?