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Your LimeSurvey version:  LimeSurvey Community Edition   Version 6.10.0+250106 
Own server or LimeSurvey hosting: Own Server
Survey theme/template: N/A
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Hi all,

The Excel export/view statistics feature is not currently working.

This survey has happened for several surveys. They have been expired but not de-activated.

An error occurs every time "view statistics" is selected. The participant has all the necessary permissions and roles to export.

Has anyone encountered this before or know how we might resolve it?

Thanks,
Gary



 

It work for me.

Thanks for checking and replying, Denis.

It could be a bug, and we're not sure whether this would mean we have to request third-party support or if we can fix it in-house, as it's a LimeSuevey Own Server.

Hoping it is something to do with settings that we can resollve

Thanks,
Gary

Try to activate debug mode for start.

www.limesurvey.org/manual/Optional_setti...opment_and_debugging

And export just 10 lines too

Hi Denis,

We have debugged and tested export and received an internal server error 500.

Our server admin said they don't have application logs only webserver logs.

We are not sure what is causing this. Could you (or anyone) recommend LimeSurvey software advice for next steps?

Thanks,
Gary

UPDATE!

We have discovered the issue. LimeSurvey export feature runs on Php 7.4. We have the latest supported version, and this is why it is not working.

We do not want to rollback to an unsupported version of PHP. Has any one else experienced this, or know how we can continue to export via Excel?

Thanks,
Gary

GaryO wrote:

UPDATE!

We have discovered the issue. LimeSurvey export feature runs on Php 7.4. We have the latest supported version, and this is why it is not working.

 

I use PHP Version 8.3.19 and excel export work on  6.12.2 .

Maybe something specific to your survey or data.

Report the issue if you have error log community.limesurvey.org/bug-tracker/