You will not find many people able to help you here, since the version of LimeSurvey that your Uni uses is outdated. It was built in 2017 (
2017 - Wikipedia
) and should not be used for data collection.
Please urge your Uni to update or try to host LimeSurvey at another server.
I certainly do not have this ancient version of LimeSurvey on a server available for testing...
Tammo
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl