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Participants do not receive survey invitations

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1 year 10 months ago #251281 by willykriswardhana
Please help us help you and fill where relevant:
Your LimeSurvey version: 5.6.38
Own server or LimeSurvey hosting: LimeSurvey hosting
Survey theme/template: Fruity
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Hi everyone,

I'm a student and now going to run a survey using LimeSurvey. 

I'm planning to do the closed-access mode survey. I tried to do trials by including my own emails in the survey participant table. 
I have generated the token (by system), set the email status to "OK", and sent the invitation (even the reminder).
However, no emails were sent to my inbox (and spam). 

For the email method, I am using "LimeSurvey cloud". My administrator email is hosted in Gmail. 

Just to inform: I am using Basic plan, and I am now running another survey in an opened-access mode.

Your help is highly appreciated. 

Thank you very much...

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1 year 10 months ago #251285 by tpartner
If you have a hosted account, you can contact LimeSurvey support directly.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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