Please help us help you and fill in where relevant: Your LimeSurvey version:
LimeSurvey Community Edition
Version 6.0.3+230424 Own server or LimeSurvey hosting: Own Server Survey theme/template: Fruit
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We've set up a survey to collect feedback from customers who use that URL. We set 5 options for users to select
Very satisfied
Satisfied
Neutral
Disappointed
Very Disappointed
The new request from the business unit is that - if a user submitted feedback with the option Very Disappointed, this should "trigger" an email notification to the specific users, would this be possible with LimeSurvey? I understand we need an SMTP server to send email, we do have our own SMTP server hosted with IIS in our network. Anyone can help to put me to the direction?
If this is possible, we need to include one more custom attribute for the BU, so different answers submitted to different BUs, the recipients are different.
The new request from the business unit is that - if a user submitted feedback with the option Very Disappointed, this should "trigger" an email notification to the specific users, would this be possible with LimeSurvey?
There is no special questiontype for sending out emails, so you would need to workaround via the admin notification function.
You can create a equation question, which only contains the emailaddress when an certain answer is chosen.
The name of that equation question would need to placed as a Expression variable {questionname} in the emailfield of the admin notification.
The content of the email can contain variables too.
