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Email Template param dont work in custom template.
7 months 3 weeks ago #230731
by bathanus
Email Template param dont work in custom template. was created by bathanus
Please help us help you and fill where relevant:
Your LimeSurvey version: 5.3.23
Own server or LimeSurvey hosting:
Survey theme/template:
==================
Hi, I use a custom template to send emails the manual recomends using this @@SURVEYURL@@ to put the URL of survey in a custom template, this work fine in most browser with gmail, outlook, etc. But when i use a desktop aplication like outlook mail the button '<"a href="@@SURVEYURL@@">answer now </a">' get a shorted url like the attachment, if i try using {SURVEYURL} into the html code of the button them is not displayed correctly.
Any idea of what is happening? some other way of get the survey url into the html template?
thanks!
Your LimeSurvey version: 5.3.23
Own server or LimeSurvey hosting:
Survey theme/template:
==================
Hi, I use a custom template to send emails the manual recomends using this @@SURVEYURL@@ to put the URL of survey in a custom template, this work fine in most browser with gmail, outlook, etc. But when i use a desktop aplication like outlook mail the button '<"a href="@@SURVEYURL@@">answer now </a">' get a shorted url like the attachment, if i try using {SURVEYURL} into the html code of the button them is not displayed correctly.
Any idea of what is happening? some other way of get the survey url into the html template?
thanks!
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7 months 3 weeks ago #230748
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Email Template param dont work in custom template.
Wait a second. So you are trying to send the invites via outlook and expect Limesurvey to be able to insert the survey URL into the Email template created in Outlook?
Using these codes only works if you send the invitations via Limesurvey. If you want to send the emails via your desktop email application, you will need to create your own "serial letter" to insert survey links. You will have to get a list of the links to import.
So please explain what you are trying to do here.
Using these codes only works if you send the invitations via Limesurvey. If you want to send the emails via your desktop email application, you will need to create your own "serial letter" to insert survey links. You will have to get a list of the links to import.
So please explain what you are trying to do here.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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7 months 3 weeks ago #230749
by bathanus
Replied by bathanus on topic Email Template param dont work in custom template.
No, I don't think I explained myself well, the email configuration that this is is limesurvey using SMTP, lime sends emails with the custom email template, when the email arrives in a gmail or outlook mailbox it works, the strange problem occurs when the mail is viewed from a desktop application such as outlook mail, where the link arrives wrong and the survey cannot be accessed.
I've come to think that the problem may be with the application but I wanted to confirm this, I don't think I'm the only one it has happened to.
I've come to think that the problem may be with the application but I wanted to confirm this, I don't think I'm the only one it has happened to.
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7 months 3 weeks ago #230750
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Email Template param dont work in custom template.
That odd URL is not injected by LimeSurvey. It looks like it's modified by the email client. I would start there.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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7 months 3 weeks ago #230759
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Email Template param dont work in custom template.
I agree with Tpartner. Limesurvey will send the emails the same way. It won't know where it will be opened. It plain and stupid sends the same code to everyone. Of course, there is always a chance that there is going something wrong, but if there is appearing completely different code as you are showing, the problem must come from somewhere within the software you are using. It doesn't just magically appear.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.