Hi all,
Can I cancel the Basic plan any time in the year due to the fact that it is billed monthly? Any obbligations to pay out of the entire month of cancellation?
www.limesurvey.org/pricing
I have asked via contact form last week but no reply so far.
Many thanks in advance
Many thanks.
I think it is the second link you sent. It says: The minimum duration for a subscription is the base subscription period of the particular plan. You can cancel it online yourself at any time before the end of the current subscription period.
If you cancel it in writing (by email or letter) you need to notify us at least one week before the end of the cancellation period.
I assume that subscription period = billing period hopefully.
regards
Yes, this is how I understand it as well and as far as I know this is how it works. You can get 1 month, 2 months, 3 months, etc. If you cancel before your the subscription is renewed for the next month and billed again, you will not be billed again.
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Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
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Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.