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Basic Plan cancellation rules on limesurvey.org

  • digitmaster
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3 years 4 months ago - 3 years 4 months ago #224417 by digitmaster
Hi all, 
Can I cancel the Basic plan any time in  the year due to the fact that it is billed monthly? Any obbligations to pay out of the entire month of cancellation?
www.limesurvey.org/pricing
I have asked via contact form last week but no reply so far.
Many thanks in advance
Last edit: 3 years 4 months ago by digitmaster.
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  • holch
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3 years 4 months ago #224418 by holch
Here in the forum we are mostly users helping users. So we are not affiliated with the Limesurvey GmbH who is offering the SaaS service of Limesurvey.

Not sure if the contact form is the quickest way to get in touch. Best is probably to open a support ticket.

However, usually the FAQ offer a lot of answers to general questions:
www.limesurvey.org/support/faq/36-your-s...ncel-my-subscription

www.limesurvey.org/support/faq/36-your-s...ncel-my-subscription

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The following user(s) said Thank You: DenisChenu, digitmaster
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3 years 4 months ago #224420 by digitmaster
Replied by digitmaster on topic Basic Plan cancellation rules on limesurvey.org
Many thanks.
I think it is the second link you sent. It says:
The minimum duration for a subscription is the base subscription period of the particular plan. You can cancel it online yourself at any time before the end of the current subscription period.
If you cancel it in writing (by email or letter) you need to notify us at least one week before the end of the cancellation period.

I assume that subscription period = billing period   hopefully.
regards
 
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3 years 4 months ago #224421 by holch
Yes, this is how I understand it as well and as far as I know this is how it works. You can get 1 month, 2 months, 3 months, etc. If you cancel before your the subscription is renewed for the next month and billed again, you will not be billed again.

Help us to help you!
  • Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
  • Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
The following user(s) said Thank You: digitmaster
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