Hi,

I used ComfortUpdate to get my CE application updated to Version 5.1.15+211011; since then all text editors have stopped loading.

I first noticed this with the e-mail templates, and then realised questions, groups - no text editors were loading. Instead I just get the bobbing rectangles 'loading' graphic (refer screenshot) 

Any idea what could be causing this? The application is hosted on a Windows VPS server, and I was not facing any such issues prior to the update (was previously on version 4.something)

Any help would be much appreciated. Thanks in advance!

I spoke to a few people who in turn did their own research, and discovered it was a simple enough solve - Had to clear assets cache from the General Settings under Global in Configuration.

Apologies for the spam in case this was a trivial issue.

Thanks you ether

Yup, the asset cache would have also been my first bet.

Yes : but update must fix it itself ?

DenisChenu wrote:

Yes : but update must fix it itself ?
 

Is the Asset cache responsible for the GUI? I thought that is responsible for the survey assets?

This texteditor loading issue is often resolved, when clearing the browser cache. LimeSurvey is demanding that from the user.
I never see that with other webtools (e.g. WordPress or Nextcloud). They seem to ensure that expiration of browser cache is forced when an updated version is in place.

jelo wrote:

DenisChenu wrote:

Yes : but update must fix it itself ?


 

Is the Asset cache responsible for the GUI? I thought that is responsible for the survey assets?


 

Asset cache is reponsible of all assets not only surveys.

I think package use asset manager, but maybe framework asset manager only ?

PS : reset assets in GUI fix the issue last time i have it.