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SMTP-problem:

irs_sept
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4 years 11 months ago - 4 years 11 months ago #220614 by irs_sept

SMTP-problem: was created by irs_sept

Hey ! I have a problem with sending mail via my SMTP-server. Here is the log:

Code:

2021-10-06 16:08:53 SERVER -&gt; CLIENT: 220 mail.leibniz-irs.de ESMTP Smtpd; Wed, 6 Oct 2021 18:08:53 +0200<br>
2021-10-06 16:08:53 CLIENT -&gt; SERVER: EHLO ehrenamtsbefragung.de<br>
2021-10-06 16:08:53 SERVER -&gt; CLIENT: 250-mail.leibniz-irs.de Hello 26.limesurvey.host [49.12.41.234], pleased to meet you250-ENHANCEDSTATUSCODES250-PIPELINING250-8BITMIME250-SIZE 51445760250-DSN250-AUTH LOGIN PLAIN250-STARTTLS250-DELIVERBY250 HELP<br>
2021-10-06 16:08:53 CLIENT -&gt; SERVER: STARTTLS<br>
2021-10-06 16:08:53 SERVER -&gt; CLIENT: 220 2.0.0 Ready to start TLS<br>
2021-10-06 16:08:53 CLIENT -&gt; SERVER: EHLO ehrenamtsbefragung.de<br>
2021-10-06 16:08:53 SERVER -&gt; CLIENT: 250-mail.leibniz-irs.de Hello 26.limesurvey.host [49.12.41.234], pleased to meet you250-ENHANCEDSTATUSCODES250-PIPELINING250-8BITMIME250-SIZE 51445760250-DSN250-AUTH LOGIN PLAIN250-DELIVERBY250 HELP<br>
2021-10-06 16:08:53 CLIENT -&gt; SERVER: AUTH LOGIN<br>
2021-10-06 16:08:53 SERVER -&gt; CLIENT: 334 VXNlcm5hbWU6<br>
2021-10-06 16:08:53 CLIENT -&gt; SERVER: [credentials hidden]<br>
2021-10-06 16:08:53 SERVER -&gt; CLIENT: 334 UGFzc3dvcmQ6<br>
2021-10-06 16:08:53 CLIENT -&gt; SERVER: [credentials hidden]<br>
2021-10-06 16:08:53 SERVER -&gt; CLIENT: 535 5.7.0 authentication failed<br>
2021-10-06 16:08:53 SMTP ERROR: Password command failed: 535 5.7.0 authentication failed<br>
SMTP-Fehler: Authentifizierung fehlgeschlagen.<br>
2021-10-06 16:08:53 CLIENT -&gt; SERVER: QUIT<br>
2021-10-06 16:08:53 SERVER -&gt; CLIENT: 221 2.0.0 mail.leibniz-irs.de closing connection<br>
Verbindung zum SMTP-Server fehlgeschlagen. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting<br>

It sounds like wrong credentials, but I`ve checked endless times. Also, the same SMTP-settings works fine in other applications. I talked to our IT, no generell problem with SMTP.
Any ideas?

Thanks!

EDIT: Using LimeSurvey Cloud - 3.27.19

Last edit: 4 years 11 months ago by irs_sept.

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jelledj
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4 years 9 months ago #222444 by jelledj

Replied by jelledj on topic SMTP-problem:

I am having SMTP problems as well, got the GUI option set to debug, but I can not find the debug log. Can you tell me how you got your debug messages to show and where?

I go to user -> groups -> sent message to all users in groups and the system just hangs and I get a timeout. I disabled selinux to be sure but no luck and no denied logs in audit.

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