I have a existing site that I need to change to now be able to capture an opt out reason in text and a drop down list.
Can you tell me how I can capture a reason for opt out?
 

Please read the manual about question types - www.limesurvey.org/manual/Questions_-_introduction

Maybe I am missing something, but I can't see anything that can get a reason when they click the opt out link.

Sorry, I misunderstood, I thought you were talking about quotas.

I don't understand the question.

I think the OP refers to when the opt-out link is clicked in the invitation email.

We can stop here
forums.limesurvey.org/forum/can-i-do-thi...n-for-opt-out#120419

wrote:

I think the OP refers to when the opt-out link is clicked in the invitation email.
 

Yes, I need to capture a reason for them opting out

This is how I would behave as a recipient of an email.
 
Normally, I would simply ignore or delete such an invitation email for a survey.
It's an extra hassle to click the "OptOut" link to say "Damn it, I don't want to take any polls or get any more emails from you or your company".

What do you think I will feel if this is ignored and a survey is started afterwards.
Even if it's just the question "Why not?"

On every welcome page you will find a phrase like this. "Participation in the survey is voluntary. You can end the survey at any time without giving a reason."
These are cornerstones of market and opinion research: "Voluntariness" and "Refusal without giving reasons"

Anyway: the answer to your last question about this 5 years ago (jelo's link) is still valid, 
But feel free  to write in the invitation mail "If you opted out, would you please send an email with the reason for that"

Joffm

Plugin can do it

wrote:

Plugin can do it
 

Which plugin would that be?

wrote:

wrote:

Plugin can do it

 

Which plugin would that be?
 

If i know one : i give links.
www.limesurvey.com/customization or extensions.sondages.pro/about/contact.html

Which plugin would that be?

I guess one that you would have to develop...

Currently there is no built in way to do this. You could think about triggering another survey that is asking for the reasons why they leave. But to be honest, what difference will it make? I always wonder on those opt-out links when they ask for a reason if anyone ever had a look at this. And if so, if they ever took any action based on this. I personally highly doubt it.

wrote:

Which plugin would that be?

I guess one that you would have to develop...

Currently there is no built in way to do this. You could think about triggering another survey that is asking for the reasons why they leave. But to be honest, what difference will it make? I always wonder on those opt-out links when they ask for a reason if anyone ever had a look at this. And if so, if they ever took any action based on this. I personally highly doubt it.
 

I agree, but its not my choice, I'm just the poor sod that has to make it work
I have thought about a separate survey, but how would I update the system to set them as opt-out at the end of that survey/page?