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NPS
- DannyDamen
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- tpartner
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3 years 10 months ago #199951
by tpartner
Cheers,
Tony Partner
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Replied by tpartner on topic NPS
I don't know what you mean by "set up a formula" but here is a custom question theme for Net Promoter Score -
github.com/tpartner/LimeSurvey-Net-Promoter-Score
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: DenisChenu
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3 years 10 months ago #199969
by DannyDamen
Replied by DannyDamen on topic NPS
Thanks, but when I upload the theme than I recieve this message; Error: Can't find a manifest for Net-Promoter-Score in ' /home/vhosts/familiedamen.net/subdomains/nps/httpdocs/themes/survey/Net-Promoter-Score/ '
What I mean with Formula is that LimeSurvey automatically calculate the NPS.
What I mean with Formula is that LimeSurvey automatically calculate the NPS.
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3 years 10 months ago #200013
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic NPS
Did you follow the instructions in the readme file? It is a custom question theme, do not try to upload it as a survey theme.Thanks, but when I upload the theme than I recieve this message; Error: Can't find a manifest for Net-Promoter-Score in ' /home/vhosts/familiedamen.net/subdomains/nps/httpdocs/themes/survey/Net-Promoter-Score/
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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3 years 10 months ago #200017
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic NPS
You can't calculate the net promoter score automatically, because this would require access to ALL other responses, which you can't really do with Limesurvey. Maybe in the LS4 there might be an option, but where do you want to use / see the NPS? This would only make sense in the analysis/reporting section, where you can't customize the output anyway.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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- DenisChenu
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3 years 10 months ago #200032
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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Replied by DenisChenu on topic NPS
Maybe with manual.limesurvey.org/StatFunctions ?holch wrote: Maybe in the LS4 there might be an option, but where do you want to use / see the NPS?
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
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3 years 10 months ago #200066
by jelo
Singlechoice-question with answers 0-10
Three categories depending on the answer:
Promoters (9-10),Passives (7- and Detractors (0-6)
NetPromoterScore (NPS) = Percentage of promoters - (minus) percentage of detractors
With statCountIf the count against a certain value to get promoters and detractors seems possible
With statCount the count of the base for percentage seems possible.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic NPS
DenisChenu wrote: Maybe with manual.limesurvey.org/StatFunctions ?
Singlechoice-question with answers 0-10
Three categories depending on the answer:
Promoters (9-10),Passives (7- and Detractors (0-6)
NetPromoterScore (NPS) = Percentage of promoters - (minus) percentage of detractors
With statCountIf the count against a certain value to get promoters and detractors seems possible
With statCount the count of the base for percentage seems possible.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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3 years 10 months ago #200071
by holch
I had a quick look at the link (well, there isn't much anyway, so of course it was quick... ).
So the calculation of the NPS, as Jelo says, might be possible with this new feature in LS4 (haven't tried it yet, really need to get around and install LS 4.x to play around - task for this week, after I moved my old installations to a new server).
But there is still the question, where do you want to show this? Because with the StatFunctions you can show it within your survey. You could even save it into the database. But what then? You'll get a new calculation for each respondent, the correct one would then be the one saved with the newest response...
How do you want to display this?
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Replied by holch on topic NPS
Maybe with manual.limesurvey.org/StatFunctions ?
I had a quick look at the link (well, there isn't much anyway, so of course it was quick... ).
So the calculation of the NPS, as Jelo says, might be possible with this new feature in LS4 (haven't tried it yet, really need to get around and install LS 4.x to play around - task for this week, after I moved my old installations to a new server).
But there is still the question, where do you want to show this? Because with the StatFunctions you can show it within your survey. You could even save it into the database. But what then? You'll get a new calculation for each respondent, the correct one would then be the one saved with the newest response...
How do you want to display this?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- DenisChenu
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3 years 10 months ago #200074
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic NPS
@holch have totally right : suring surey : you can only calculate current NPS.
Need API or any other methode to have a global stat system
Need API or any other methode to have a global stat system
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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3 years 10 months ago #200085
by jelo
In the SaaS space LimeSurvey is competing with not that uncommon.
When I would be be visiting LimeSurvey.org as a newbie, I would expect the same.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic NPS
Many new users would expect a dashboard system, which can be shared via URL with optional protection (password or dashboard user-accounts).holch wrote: How do you want to display this?
In the SaaS space LimeSurvey is competing with not that uncommon.
When I would be be visiting LimeSurvey.org as a newbie, I would expect the same.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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3 years 10 months ago #200086
by holch
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Replied by holch on topic NPS
I would also love to have a dashboard that allows to create a results page that I can configure and people can access via password.
But it does not exist. So you would have to create your own. Still looking into platforms that are open source and can do that (and are reasonably easy to configure...).
But it does not exist. So you would have to create your own. Still looking into platforms that are open source and can do that (and are reasonably easy to configure...).
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The topic has been locked.