NPS

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1 month 2 weeks ago #199950 by DannyDamen
NPS was created by DannyDamen
Is it possible to set up a formula in LimeSurvey for NPS?

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1 month 2 weeks ago #199951 by tpartner
Replied by tpartner on topic NPS
I don't know what you mean by "set up a formula" but here is a custom question theme for Net Promoter Score - github.com/tpartner/LimeSurvey-Net-Promoter-Score

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Tony Partner

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The following user(s) said Thank You: DenisChenu

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1 month 2 weeks ago #199969 by DannyDamen
Replied by DannyDamen on topic NPS
Thanks, but when I upload the theme than I recieve this message; Error: Can't find a manifest for Net-Promoter-Score in ' /home/vhosts/familiedamen.net/subdomains/nps/httpdocs/themes/survey/Net-Promoter-Score/ '

What I mean with Formula is that LimeSurvey automatically calculate the NPS.

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1 month 2 weeks ago #200013 by tpartner
Replied by tpartner on topic NPS

Thanks, but when I upload the theme than I recieve this message; Error: Can't find a manifest for Net-Promoter-Score in ' /home/vhosts/familiedamen.net/subdomains/nps/httpdocs/themes/survey/Net-Promoter-Score/

Did you follow the instructions in the readme file? It is a custom question theme, do not try to upload it as a survey theme.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Official LimeSurvey Partner - partnersurveys.com

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1 month 2 weeks ago #200017 by holch
Replied by holch on topic NPS
You can't calculate the net promoter score automatically, because this would require access to ALL other responses, which you can't really do with Limesurvey. Maybe in the LS4 there might be an option, but where do you want to use / see the NPS? This would only make sense in the analysis/reporting section, where you can't customize the output anyway.

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1 month 1 week ago #200032 by DenisChenu
Replied by DenisChenu on topic NPS

holch wrote: Maybe in the LS4 there might be an option, but where do you want to use / see the NPS?

Maybe with manual.limesurvey.org/StatFunctions ?

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1 month 1 week ago #200066 by jelo
Replied by jelo on topic NPS

DenisChenu wrote: Maybe with manual.limesurvey.org/StatFunctions ?


Singlechoice-question with answers 0-10

Three categories depending on the answer:
Promoters (9-10),Passives (7-8) and Detractors (0-6)

NetPromoterScore (NPS) = Percentage of promoters - (minus) percentage of detractors

With statCountIf the count against a certain value to get promoters and detractors seems possible
With statCount the count of the base for percentage seems possible.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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1 month 1 week ago #200071 by holch
Replied by holch on topic NPS

Maybe with manual.limesurvey.org/StatFunctions ?


I had a quick look at the link (well, there isn't much anyway, so of course it was quick... ;-) ).

So the calculation of the NPS, as Jelo says, might be possible with this new feature in LS4 (haven't tried it yet, really need to get around and install LS 4.x to play around - task for this week, after I moved my old installations to a new server).

But there is still the question, where do you want to show this? Because with the StatFunctions you can show it within your survey. You could even save it into the database. But what then? You'll get a new calculation for each respondent, the correct one would then be the one saved with the newest response...

How do you want to display this?

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1 month 1 week ago #200074 by DenisChenu
Replied by DenisChenu on topic NPS
@holch have totally right : suring surey : you can only calculate current NPS.

Need API or any other methode to have a global stat system :)

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.

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1 month 1 week ago #200085 by jelo
Replied by jelo on topic NPS

holch wrote: How do you want to display this?

Many new users would expect a dashboard system, which can be shared via URL with optional protection (password or dashboard user-accounts).
In the SaaS space LimeSurvey is competing with not that uncommon.
When I would be be visiting LimeSurvey.org as a newbie, I would expect the same.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users

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1 month 1 week ago #200086 by holch
Replied by holch on topic NPS
I would also love to have a dashboard that allows to create a results page that I can configure and people can access via password.
But it does not exist. So you would have to create your own. Still looking into platforms that are open source and can do that (and are reasonably easy to configure...).

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