I have the problem that some (token based) survey respondents have already clicked the complete button at the end of the survey but wanted to return to fill in some questions. When they now try to resume with the link they received, it says: "There is no matching saved survey.".

Is there any workaround for this situation when the resume-record was already deleted?

Hi,
what did you set in the participant settings?



Did you allow them to do this (returning to the survey after they submitted)?

www.limesurvey.org/manual/Participant_settings

Joffm

Thanks a lot for your quick reply!


I initially had the red circled option disabled, but I enabled it after people already had clicked on "complete" in their surveys.



After changing this option I tried again to resume and it failed with the same error message ("There is no matching saved survey."). I also tried without the resume mechanism/link by just clicking at the orginal URL sent to the participants. Then, I just land on the first page of the survey which I can start then, but all with empty answers (I cheched that there should be answers in the admin-interface).


In one survey, which cannot be resumed, the Uses left is =1 (I don't know whether that matters):

You need to activate token base answer persitence

Check manual : www.limesurvey.org/manual/Participant_settings

Perfect, that additional setting solved it. Many thanks for the quick help!