Conducting the survey on a mobile phone

More
2 months 2 weeks ago #197634 by ksemmler
Hello,

I am testing Lime Survey on a desktop and a mobile device. On a desktop the survey runs smoothly. On a mobile device, when I want to visualize the questionnaire (open the link to the survey), the questionnaire is disclosed but It does not progress as it should. It gets stuck in the first view where users have to check a box and agree to the data security information. I do not think this is a problem with the template. The details are as follow:

Version: I am using the latest professional LTS (Version 3.22.9) - free version available for testing.
Template: bootswatch
Android version: 8.1.0
Link to the survey: datentanken.limequery.com/912867?lang=de

Thanks

Please Log in to join the conversation.

LimeSurvey Partners
More
2 months 2 weeks ago #197644 by DenisChenu
Hi have this issue on Fennec F-Droid : on welcome page : the 'checkbox' button are invisible.

Please : report the issue if you use default theme

And the worst : it seems to be default browser css here ...

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
Attachments:

Please Log in to join the conversation.

More
2 months 2 weeks ago #197649 by Joffm
You see the typo ?
"Die Teilnahme ist freiwilig"

I know, you read it a thousand times, but don't realize.

Joffm


Volunteers are not paid.
Not because they are worthless, but because they are priceless

Please Log in to join the conversation.

More
2 months 2 weeks ago #197842 by ksemmler
Hi Denis,
Thank you for your reply. I have actually took off the data security check box (all that section on data security), but the problem remains. For example with this other short questionnaire (without security agreement), the questionnaire gets stuck, it does not proceed displaying the questions. Here is also the link to that questionnaire: datentanken.limequery.com/283633?lang=en

PS: What do you mean by default browser css

Please Log in to join the conversation.

More
2 months 2 weeks ago - 2 months 2 weeks ago #197854 by ksemmler
Hi Joffm,

Thanks for pointing out the typo! However I am still having the problem of not being able to see all the questionnaire displayed. It seems the problem is not the template... datentanken.limequery.com/912867?lang=de
Last edit: 2 months 2 weeks ago by ksemmler.

Please Log in to join the conversation.

More
2 months 2 weeks ago #197860 by Joffm
Hi,
and I didn't want to say more.

But now I started your survey on my smartphone, saw the checkbox. Okay.
But I remembered to have seen this behaviour in a different (commercial) tool (long time ago). On my tablet a questionnaire didn't show checkboxes.
Well, it was a very cheap tablet and I didn't care about. And don't remember which browser I used.
So, no idea.

But something to your questionnaire.
Sorry, but I do not know any brand of "Händedesinfektion".
And going further I see brands I never heard of. So your sample is not general population, or?

And is there a wrong routing between Q3 and Q4?
Even if I say "never heard of" I am asked Q4.
They same Q4 -> Q5.

Though there are always answer options "didn't hear about..."

In my opinion you should skip these questions if the respondent doesn't know the product at all.
Otherwise he will see the next question, doesn't scroll down to the option "didn't hear about", but takes the questionnaire as badly programmed and terminates.

Only some thoughts.

Joffm


Volunteers are not paid.
Not because they are worthless, but because they are priceless

Please Log in to join the conversation.

More
2 months 2 weeks ago #197955 by DenisChenu

Joffm wrote: But now I started your survey on my smartphone, saw the checkbox. Okay.
But I remembered to have seen this behaviour in a different (commercial) tool (long time ago). On my tablet a questionnaire didn't show checkboxes.
Well, it was a very cheap tablet and I didn't care about. And don't remember which browser I used.
So, no idea.

It seems Fennec F-Droid default style are not so good on little screen.


OK with lineageos 17 (Android 10) default browser.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.

Please Log in to join the conversation.

More
2 months 2 weeks ago #197964 by DenisChenu

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.

Please Log in to join the conversation.

More
2 months 1 week ago #198058 by ksemmler
Hi Joff,

Thank you so much for your feedback. You are totally right, if the respondent does not know the product there should be an option like "not applicable" in the questionnaire. I spent a lot of time trying to insert that option in the questionnaire in some questions. But this is not possible unless you go to the general settings and enable the "no answer" option for all questions. I do not find that way really good. I would prefer if LS offers the possibility to insert in each desired question a "not applicable option" - even you should be able to give it the name you want it to that option. This is for me a minus point, I would say.

I have checked again the questionnaire and I do not have the problem you mention going through the questions 3 to the end. Now some questions are obligatory to answer (with a red *). Questions 3 to the end offer the possibility to answer the questions even if the person does not know the product(s). But again the "no answer" option is not my favorite way to deal with that as it can mean whatever.
PS: Yes, this is a study for a small group of people that we assume know the product(s) - at least a few of them.

Please Log in to join the conversation.

More
2 months 1 week ago #198059 by ksemmler
Just one more thing. I have no problem vizualising and running the survey on the internet in my smart phone, but actually I do have a problem to display it in an App we are developing using a Webview - pretty simple...It seems LimeSurvey's integration capabilities are not so well understood...any experience on that?

Please Log in to join the conversation.

More
2 months 1 week ago #198060 by ksemmler
Thank you Denis.
My problem is actually running the survey in an App. Over the internet, in my mobile device, it works perfectly. But when I provide the link in an App using a URL block (Webview, which is pretty simple), it does not work. Other online-survey tools run without problem. With LS only the first part as I mentioned. Do you have any information about the integration of Lime Survey in an App?

Please Log in to join the conversation.

More
2 months 1 week ago #198076 by DenisChenu

ksemmler wrote: My problem is actually running the survey in an App.



I quit …

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.

Please Log in to join the conversation.

More
2 months 1 week ago - 2 months 1 week ago #198091 by ksemmler
Hi, I managed to make a question mandatory and at the same time include an option "not applicable". For this type of cases I added a not to choose "not applicable" if the respondent does not know the product, so that the y do not choose not applicable for whatever reason. I also do not like people to just skip questions, because you never know what was the reason for doing that.
Last edit: 2 months 1 week ago by ksemmler.

Please Log in to join the conversation.

Start now!

Just create your account and start using Limesurvey today.

Register now