When it comes to the SaaS version of Limesurvey, you are better off to open a support ticket directly with Limesurvey GmbH. They don't always look here into the forum.
Help us to help you!
Provide your LS version and where it is installed (own server, uni/employer, SaaS hosting, etc.).
Always provide a LSS file (not LSQ or LSG).
Note: I answer at this forum in my spare time, I'm not a LimeSurvey GmbH employee.
