I have configured the SMTP Access

smtp.strato.de:587

Limesurvey states that this port is open.


Does anybody have issues with Strato / Prior experiences ? Where inside the Limesurvey surface can I access the SMTP protocols ?

What version of LimeSurvey is used?
Please post a screenshot of the complete SMTP/Mail settings.

How does LimeSurvey states that a port is open?
There is only one SMTP protocol. So asking about the SMTP protocols (plural) is a bit confusion.

If you have the correct SMTP settings, you will have to check the hosting space you're running LimeSurvey for serverside blocks. Perhaps connection via SMTP is blocked on the serverside.


E-Mails need to be send via SSL/TLS.
Strato uses for SMTP (SSL/TLS) Port 465 and as alternative Port 587 (STARTTLS).

LimeSurvey settings to test:

Email method: SMTP

SMTP host: smtp.strato.de:586
SMTP username: you know
SMTP password: you know
SMTP encryption: TLS

or

SMTP host: smtp.strato.de:465
SMTP username: you know
SMTP password: you know
SMTP encryption: SSL

I am using the paid version here on this site. I am very clear on not having the capabilities to host stuff myself, kind of looking for the easiest possible settings to somehow get it working.

Hence … whatever here limesurvey uses in their hosted version.

As an alternative thought - is there an email provider where these things definitely work - without the provider mucking around with settings ?

The only issue is the LimeSurvey settings here with the masked email - that is usually something at least GMX (and also my employer) filters out as potential phishing mail.

I basically just want people not to have to register formally, but just do their survey, and then optionally have them send a couple of items to their inbox.

I tried with 587 from lime survey, but the emails did not arrive (sending to myself at two different accounts), and according to the documentation 465 is not opened on the Limesurvey side. …

I know I am not exactly a pro, but I did do these tests.

I am using the paid version here on this site. I am very clear on not having the capabilities to host stuff myself, kind of looking for the easiest possible settings to somehow get it working.

Then you can open a support ticket with the LS GmbH.

However, first of all I would try to use the email settings with an email program like for example Thunderbird and see if the data that you are using works. Most often this is actually the problem that we see here in the forum. In most cases it is the Email Settings (wrong port, wrong password, wrong security protocol, etc.).

So try the settings with an email program and see if you can send emails. Then go from there.

To add something.
As holch suggested:
I use Thunderbird as my email program (web hosting at Strato)

Here my working settings.



Joffm

Something else:
I see: Four people are involved in this thread who all speak German.
So if christian had started this - and other - questions in the German part, we could have talked about it without any language gap.

I still have no idea what christian is going to do - open survey, but email to the respondents without a stored email address

and then optionally have them send a couple of items to their inbox.

Who decides if they will get an email? Does it depend on their answers? Or only if they wish to receive them, e.g. by entering their email address?

Something else:
I see: Four people are involved in this thread who all speak German.
So if christian had started this - and other - questions in the German part, we could have talked about it without any language gap.

I don't agree here. I don't see a big language gap, I don't think this is a problem here. And that the people here all happen to be German natives is pure chance.

I always recommend to post in the English forum if at all possible, because it increases the chances to get the best response. Because you have a greater pool of experts that might be able to help you (e.g. Tpartner, Denis, etc.)

christianlangkamp wrote: according to the documentation 465 is not opened on the Limesurvey side. …

Which documentation is stating this?