yes i am a paid customer.
This explains the situation. Unfortunately there is not a clear separation in support on Limesurvey.org:
--> You as a paying customer have a certain expectation in terms of support (and rightly so)
--> We as volunteers only respond on our own terms and don't want to be pressured (and rightly so)
This creates an awkward situation. Because you feel you are not getting the support you deserve and we feel that someone requests totally unreasonable things from a community support.
Don't get me wrong: The forum posters will also give support to those that have a paid subscription. We do not make a difference. But of course this has to be on our terms. Unfortunately the website doesn't make it very clear. And the volunteers also don't know who is a paying customer (to be able to direct to the support of
Limesurvey GmbH).
I think it would be great if it would be clearer that the forum is (mostly) based on support by volunteers (sometimes there are also LS GmbH employees giving support).