What does 25 responses mean?

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3 years 4 months ago #149098 by framurdocco
Hi there, sorry if I am being stupid, I aprobably am.
What does it mean that the Free service includes 25 responses a month? What is meant by responses here?

Thanks in advance

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3 years 4 months ago #149100 by jelo
Replied by jelo on topic What does 25 responses mean?
FAQ www.limesurvey.org/services#pricingHostedSubscription

How are responses counted?

In a short sentence...

A response is counted if a participant completes your survey once, not taking in account how many questions or question groups there are in your survey.

In a more detailed description...

A survey is taken and completed => 1 response
A survey is taken and only half completed => 0.5 response
A dataset gets manually added through an administrator => 1 response
A partially done survey gets marked as finished by an administrator => 0.5 response


Question around the professional hosting can only be answered by LimeSurvey GmbH.
So please contact them directly.
www.limesurvey.org/contact-us

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: DenisChenu

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2 months 3 weeks ago #196847 by baliev
Replied by baliev on topic What does 25 responses mean?
Hi jelo!

Does this mean that in the Free version,
no more than 25 participants can complete a survey?
Thank you for your reply in advance.

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2 months 3 weeks ago #196848 by Joffm
Replied by Joffm on topic What does 25 responses mean?
Exactly.

There is no change since jelo explained this three years ago.

This free edition is thought that you might test the application, but not to use it in a real productive way.
And jelo already explained how "responses" are counted.

If you like the comfort of a hosted edition, you have to invest a bit (29€/month to get 1000 responses is not as much "Basic edition")

Or you use the Community edition, and host it yourself.
If you already have a web space somewhere -> no additional costs.
If not, well, you have to consider the monthly rate of the web space provider.

Joffm


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2 months 3 weeks ago #196850 by baliev
Replied by baliev on topic What does 25 responses mean?
Thanks a lot for your quick reply, Joffm.

Probably will go with BASIC license.

Stay well and healthy!

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2 months 2 weeks ago #197904 by Alaa087
Hello,
If I did a survey and 25 people have responded to that survey, can I create another survey where other 25 people can complete the second survey within the same month?

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2 months 2 weeks ago #197909 by Joffm
Replied by Joffm on topic What does 25 responses mean?
You are joking, aren't you.

Isn't this clear enough in the FAQs?

What happens if I exceed my response volume?
At first, we will send you a warning by email that your response volume is getting low - you can set this warning limit in your account settings after registering.
Please make sure your email address is always correct.
If your available Survey Response balance hits below zero your participants won't be able to answer your survey(s) anymore and we will send another email to you.
If you are using the FREE plan, then your access to LimeSurvey will be locked completely. In that case, you will have to wait until the end of your month period for it to get unlocked automatically or buy a subscription plan.


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2 months 2 weeks ago #197954 by DenisChenu

jelo wrote:
Question around the professional hosting can only be answered by LimeSurvey GmbH.
So please contact them directly.
www.limesurvey.org/contact-us


Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.

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2 months 1 week ago - 2 months 1 week ago #198062 by holch
Replied by holch on topic What does 25 responses mean?
As Joffm says, it is pretty clear in the FAQs.

But here it goes again: it is 25 monthly responses in total. If you have 2 surveys, the 25 responses are counted over the 2 surveys. So if the first survey has 20 respones, the second can only have 5, etc.

And: Responses that are not complete but over half of the questionnaire are counted as half (0.5) reponse. So if you have a lot of people that start, go pretty far but then drop out, they might be discounted from your 25 free responses.

So if you really want to run various surveys productively, you should either get one of the paid Limesurvey Pro Packages or setup your own instance of Limesurvey CE. In my opinion the LimeSurvey Professional FREE package serves well for testing (which it is made for), but not for productive use.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Last edit: 2 months 1 week ago by holch.

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2 months 1 week ago #198074 by DenisChenu
www.limesurvey.org/customer-support/contact-us

Can we close this topic please ?

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.

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