I have a guest satisfaction survey for my client, a hotel. This survey will send to guest next day after they've checked-out.

The requirement is each guest only allowed to submit this survey once each time after they've checked-out.

Currently, I have set this 'Set cookie to prevent repeated participation?' to 'Yes' and it is working fine on 1 submission.
The problem is when a guest stay again at the same hotel (return guest) and we send him/her this survey after check-out, this time will having problem to submit survey.

I would like to know is it possible to do in this way:- 1 submission per stay. I need to restrict guest to only answer once this survey after check-out but if they are staying again, they will able to answer again. Maybe can have some identifiers?

Thanks in advance.

Hi,

you can basically:

1) not use the LS cookie feature and use javascript to set your own cookie for this survey

2) Change the expiration time (e.g. 2 days) of the LS cookie

Hi Ben,

Do you have any sample scripts that can share with me?

you may have a look here:
www.perlscriptsjavascripts.com/js/cookie_redirect.html

3) Use tokens

tpartner wrote: 3) Use tokens

+1

I agree with Tpartner, this is clearly a task for tokens.

Ben_V wrote:

tpartner wrote: 3) Use tokens

+1

+1














PS : we need a +1 for next forum system

DenisChenu wrote: PS : we need a +1 for next forum system

+1

Thanks.

Let me study on how tokens work.

I have studied on tokens but it seems like not a good solution for me.

We are embedding hyperlink for survey into our email template and this hyperlink will include guest details (name, email, room no, arrival date, departure and etc) from hotel's PMS too (see attachment) but tokens seems like only can put some basic info like name and email address and we seems need to add in token manually. We are sending post stay thank you email directly from our system but tokens need to send invitation thru lime survey system.

I am thinking to use cookie and set expiry date on current cookie, where can I change it?

Thanks.