holch wrote: Today it gets more complicated, because people have the impression that they are paying money to Limesurvey.org and thus we in the forum must be able to help, which we sometimes can't. Over the time this will cause some problems, when the structure of the website will not be changed to reflect this seperation of professional services provided by the Limesurvey GmbH and the community. This is really my only concern.

Perhaps it is possible to put every new professional LS hosting user into a different user group in Joomla/Kunena.
Or an additional badge like for the donators. That way the miscommunication could be reduced.

Last resort is to change you own posting behavior.
Why no answer a topic with "Go to www.limesurvey.org/support first" and see what happens.

jelo wrote: Perhaps it is possible to put every new professional LS hosting user into a different user group in Joomla/Kunena.
Or an additional badge like for the donators. That way the miscommunication could be reduced.

I had thought of this as well. A badge that shows who has LS hosting / comfort update would help to avoid discuss things that the respondent can't even influence.

Last resort is to change you own posting behavior.
Why no answer a topic with "Go to www.limesurvey.org/support first" and see what happens.

This is not an option for me I think. I'd rather not answer at all. I don't think it is a bad thing that Limesurvey GmbH is making money with professional hosting and comfort update. As Louis says, it helps more programmers getting paid which in theory should help LS to go forward quicker. As long as the community is not forgotten and ignored I am fine with this. So I guess we have to see how this develops.

jelo wrote: Perhaps it is possible to put every new professional LS hosting user into a different user group in Joomla/Kunena.
Or an additional badge like for the donators.

+1, great idea

And more : i think 'Donor' badge can be gain with ComfortUpdate : we see a lot of new "Donor Badge" since ComortUpdate.

Can have:
- Donor Badge (for real donation only)
- Limesurvey gmbh hosted
- Contributor badge if able (code / manual / translation / forum / Bug reporter can have each different badge)
- other ?


PS : see me , i'm "Moderator Lime" , but not a LS team or other think but github.com/LimeSurvey/LimeSurvey/commits/master?author=Shnoulle

Yeah, I saw that now Denis. It is not very consistent with the titles. Once upon a time they made me "Limesurvey team", but I am "only" a moderator here actually. I don't know how this is decided. Not too clear to me.

Seems like this has been heard: My status has changed from "Limesurvey Team" to "Limesurvey Community Team" (just like Tpartner and Denis).