Thanks Tony, appreciate your help!
If you have 5 minutes, could you take a look at the below to try figure out why they are not working?
I am hoping to pre-fill other similar questions based on the details associated with their access token. I want to get their First, Name, Last name, and a practice area (field I added to tokens, which is mandatory for all users.)
{TOKEN:First_Name
{TOKEN:Last_Name}
{TOKEN:EA_Practice_Area}
Thanks again, really appreciate it as a non-technical newbie