Welcome to the LimeSurvey Community Forum

Ask the community, share ideas, and connect with other LimeSurvey users!

Release 6.5.9+240521 template/version number issue

  • Matadeleo
  • Matadeleo's Avatar Topic Author
  • Offline
  • Premium Member
  • Premium Member
More
3 weeks 4 days ago #264732 by Matadeleo
Please help us help you and fill where relevant:
Your LimeSurvey version: 5.6.65+240521
Own server or LimeSurvey hosting: Own server
Survey theme/template: N/A
==================
Upgrading to 6.5.9+240521 causes all default survey templates to give a compatibility error, and prevents accessing surveys due to thrown exception "Could not find a working installed template".
The following user(s) said Thank You: iosononando3

Please Log in to join the conversation.

More
3 weeks 4 days ago #264738 by iosononando3
Replied by iosononando3 on topic Release 6.5.9+240521 template/version number issue
Same here. Just updated to the latest version (with comfort update) and now nothing is working. Also, the suggested documentation is fairly lacking: manual.limesurvey.org/Extension_compatibility#Survey_themes

Please Log in to join the conversation.

More
3 weeks 4 days ago #264743 by Tobi76
same here after doing comfort update to newest version (Release 6.5.9+240521) - i guess the reason for the error is a typo - it reads 5.6.65 in my admin backend, should be 6.5.9 - as i have no idea where the version number is stored i did a quick workaround and set compatilbilty in theme config.xml to 5 - but i guess it is better to wait for 6.5.9.1 with corrected numbers

Please Log in to join the conversation.

  • c_schmitz
  • c_schmitz's Avatar
  • Offline
  • LimeSurvey GmbH Employee
  • LimeSurvey GmbH Employee
More
3 weeks 4 days ago #264746 by c_schmitz
Hello,

we have now fixed the ComfortUpdate package.

It will properly upgrade now. If you already did, you will need to restore a backup and do it again.

We are terribly sorry for the problem - apparently there was a conflict while files for the update packages were prepared, causing this problem.
We will investigate and make sure this won't happen, again.

Best regards

Carsten Schmitz
LimeSurvey project leader

Please Log in to join the conversation.

More
3 weeks 3 days ago #264773 by conservatorioch_qm
Replied by conservatorioch_qm on topic Release 6.5.9+240521 template/version number issue
Hi Carsten,
thanks for the reply.
I followed your instructions and still things seem not to be working: i.e. I ran ComfortUpdate yesterday and today I restored a backup from two days ago. Still, the exception message saying that "there is no working template installed" keeps appearing.
Any suggestions?
All the best!

Please Log in to join the conversation.

  • c_schmitz
  • c_schmitz's Avatar
  • Offline
  • LimeSurvey GmbH Employee
  • LimeSurvey GmbH Employee
More
3 weeks 3 days ago #264780 by c_schmitz
You would need to restore the database too, or at least the table 'templates'.

Best regards

Carsten Schmitz
LimeSurvey project leader

Please Log in to join the conversation.

More
3 weeks 3 days ago #264787 by conservatorioch_qm
Replied by conservatorioch_qm on topic Release 6.5.9+240521 template/version number issue
Ok, that worked. Thanks!
Fingers crossed this doesn't happen again ;)
Cheers,

Please Log in to join the conversation.

Lime-years ahead

Online-surveys for every purse and purpose