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Release 6.5.9+240521 template/version number issue
- Matadeleo
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3 weeks 4 days ago #264732
by Matadeleo
Release 6.5.9+240521 template/version number issue was created by Matadeleo
Please help us help you and fill where relevant:
Your LimeSurvey version: 5.6.65+240521
Own server or LimeSurvey hosting: Own server
Survey theme/template: N/A
==================
Upgrading to 6.5.9+240521 causes all default survey templates to give a compatibility error, and prevents accessing surveys due to thrown exception "Could not find a working installed template".
Your LimeSurvey version: 5.6.65+240521
Own server or LimeSurvey hosting: Own server
Survey theme/template: N/A
==================
Upgrading to 6.5.9+240521 causes all default survey templates to give a compatibility error, and prevents accessing surveys due to thrown exception "Could not find a working installed template".
The following user(s) said Thank You: iosononando3
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- iosononando3
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3 weeks 4 days ago #264738
by iosononando3
Replied by iosononando3 on topic Release 6.5.9+240521 template/version number issue
Same here. Just updated to the latest version (with comfort update) and now nothing is working. Also, the suggested documentation is fairly lacking:
manual.limesurvey.org/Extension_compatibility#Survey_themes
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- Tobi76
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3 weeks 4 days ago #264743
by Tobi76
Replied by Tobi76 on topic Release 6.5.9+240521 template/version number issue
same here after doing comfort update to newest version (Release 6.5.9+240521) - i guess the reason for the error is a typo - it reads 5.6.65 in my admin backend, should be 6.5.9 - as i have no idea where the version number is stored i did a quick workaround and set compatilbilty in theme config.xml to 5 - but i guess it is better to wait for 6.5.9.1 with corrected numbers
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- c_schmitz
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3 weeks 4 days ago #264746
by c_schmitz
Best regards
Carsten Schmitz
LimeSurvey project leader
Replied by c_schmitz on topic Release 6.5.9+240521 template/version number issue
Hello,
we have now fixed the ComfortUpdate package.
It will properly upgrade now. If you already did, you will need to restore a backup and do it again.
We are terribly sorry for the problem - apparently there was a conflict while files for the update packages were prepared, causing this problem.
We will investigate and make sure this won't happen, again.
we have now fixed the ComfortUpdate package.
It will properly upgrade now. If you already did, you will need to restore a backup and do it again.
We are terribly sorry for the problem - apparently there was a conflict while files for the update packages were prepared, causing this problem.
We will investigate and make sure this won't happen, again.
Best regards
Carsten Schmitz
LimeSurvey project leader
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- conservatorioch_qm
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3 weeks 3 days ago #264773
by conservatorioch_qm
Replied by conservatorioch_qm on topic Release 6.5.9+240521 template/version number issue
Hi Carsten,
thanks for the reply.
I followed your instructions and still things seem not to be working: i.e. I ran ComfortUpdate yesterday and today I restored a backup from two days ago. Still, the exception message saying that "there is no working template installed" keeps appearing.
Any suggestions?
All the best!
thanks for the reply.
I followed your instructions and still things seem not to be working: i.e. I ran ComfortUpdate yesterday and today I restored a backup from two days ago. Still, the exception message saying that "there is no working template installed" keeps appearing.
Any suggestions?
All the best!
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- c_schmitz
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3 weeks 3 days ago #264780
by c_schmitz
Best regards
Carsten Schmitz
LimeSurvey project leader
Replied by c_schmitz on topic Release 6.5.9+240521 template/version number issue
You would need to restore the database too, or at least the table 'templates'.
Best regards
Carsten Schmitz
LimeSurvey project leader
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- conservatorioch_qm
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3 weeks 3 days ago #264787
by conservatorioch_qm
Replied by conservatorioch_qm on topic Release 6.5.9+240521 template/version number issue
Ok, that worked. Thanks!
Fingers crossed this doesn't happen again
Cheers,
Fingers crossed this doesn't happen again
Cheers,
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