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403 While Saving Email Template

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1 year 5 months ago #223076 by kripp88
Please help us help you and fill where relevant:
Your LimeSurvey version: Version 2.72.3+171020
Own server or LimeSurvey hosting: Own
Theme: N/A

==================
Sometimes when trying to save or save and close the email template form we get a 403.  Do you have any ideas what could be causing this or where to look for more info?
    1. Request URL:
      ***quality/index.php?r=admin/emailtemplates/sa/update/surveyid/999999
    2. Request Method:
      POST
    3. Status Code:
      403 Forbidden
    4. Remote Address:
      ***
    5. Referrer Policy:
      no-referrer-when-downgrade
  1. Response HeadersView source
    1. Cache-Control:
      no-cache
    2. Connection:
      close
    3. Content-Type:
      text/html
  2. Request HeadersView source
    1. Accept:
      text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
    2. Accept-Encoding:
      gzip, deflate, br
    3. Accept-Language:
      en-US,en;q=0.9
    4. Cache-Control:
      max-age=0
    5. Connection:
      keep-alive
    6. Content-Length:
      4190
    7. Content-Type:
      application/x-www-form-urlencoded
    8. Cookie:
      LS=***; PHPSESSID=1vfnltotk6pkrnqceubs2f85p6; YII_CSRF_TOKEN=TmpmZHU4MDMyR285a25GZDBnbkhZZGZ6UVV5S3VtTzNzOtUKde5eMcYDvan1YJ-Ic-FLh18on8Ui8HC0K67oxQ%3D%3D; FMLA=FMLA-N2
    9. Host:
      ***
    10. Origin:
      ***
    11. Referer:
      ***/quality/index.php?r=admin/emailtemplates/sa/index/surveyid/999999
    12. sec-ch-ua:
      " Not A;Brand";v="99", "Chromium";v="96", "Google Chrome";v="96"
    13. sec-ch-ua-mobile:
      ?0
    14. sec-ch-ua-platform:
      "Windows"
    15. Sec-Fetch-Dest:
      document
    16. Sec-Fetch-Mode:
      navigate
    17. Sec-Fetch-Site:
      same-origin
    18. Sec-Fetch-User:
      ?1
    19. Upgrade-Insecure-Requests:
      1
    20. User-Agent:
      Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.45 Safari/537.36

Thanks,
Kyle
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1 year 5 months ago #223078 by jelo
Hard to tell without checking the server logfiles. If you cannot reproduce the issue, it will be long way. I would start with using e.g Firefox for a longer time and see if the issue is reoccurring.

With a LimeSurvey version from 2017 which is no longer receiving any update, you will get more and more issues.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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1 year 5 months ago #223100 by DenisChenu
There are server security system that disable this action and send a 403.

Look at your server log : you have the reason somewhere.

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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