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Exporting survey responses problem
- elfatihnadir
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2 years 1 month ago #219089
by elfatihnadir
Exporting survey responses problem was created by elfatihnadir
Good morning
I hope u all okay and doing fine.
Version 3.25.20+210330 is the version that I use,
I have 10571 responses on my survey, when I try to export it all at once it gives me a web page with an error,
the message is
This page isn’t working
is currently unable to handle this request.
HTTP ERROR 500
in addition, when I export the responses as two pieces (for example from 7000 to 14000 responses and from 14001 to 10751 then it works normally), so, I think the error returns to the huge number of the survey responses.
how can i solve this issue.
I hope u all okay and doing fine.
Version 3.25.20+210330 is the version that I use,
I have 10571 responses on my survey, when I try to export it all at once it gives me a web page with an error,
the message is
This page isn’t working
is currently unable to handle this request.
HTTP ERROR 500
in addition, when I export the responses as two pieces (for example from 7000 to 14000 responses and from 14001 to 10751 then it works normally), so, I think the error returns to the huge number of the survey responses.
how can i solve this issue.
The topic has been locked.
- holch
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2 years 1 month ago #219108
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Exporting survey responses problem
This is a server issue, you need to look at your settings of the server, especially exectution time for PHP scripts, as well as max_vars and the file size allowed. But this has very little to do with Limesurvey, this is a server configuration issue that only you / your server administrator can solve.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The topic has been locked.
- elfatihnadir
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2 years 1 month ago #219120
by elfatihnadir
Replied by elfatihnadir on topic Exporting survey responses problem
thanks for your help Mr holch.
The topic has been locked.