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large survey time-out on survey logic file
- duvemyster
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1 year 10 months ago #229453
by duvemyster
large survey time-out on survey logic file was created by duvemyster
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Your LimeSurvey version: Version 5.3.18+220530
Own server or LimeSurvey hosting: Own server
Survey theme/template: LimeSurvey Bootwatch Theme
==================
We are running into a 504 Gateway Time-out error at 30 seconds when attempting to load the survey logic file on our largest survey. All other survey logic files load as expected, and no issues have been observed in use of the survey where the logic file is timing out with a 504. Any suggestions on what setting we should extend to allow more processing time?
Your LimeSurvey version: Version 5.3.18+220530
Own server or LimeSurvey hosting: Own server
Survey theme/template: LimeSurvey Bootwatch Theme
==================
We are running into a 504 Gateway Time-out error at 30 seconds when attempting to load the survey logic file on our largest survey. All other survey logic files load as expected, and no issues have been observed in use of the survey where the logic file is timing out with a 504. Any suggestions on what setting we should extend to allow more processing time?
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- holch
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1 year 10 months ago #229466
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic large survey time-out on survey logic file
I would have a look at the maximum execution time setting in PHP as the first point.
www.simplified.guide/php/increase-max-execution-time
It is probably at 30s (php default?) and Limesurvey probably needs more time to process the survey logic file of this large survey.
See what happens if you increase it.
www.simplified.guide/php/increase-max-execution-time
It is probably at 30s (php default?) and Limesurvey probably needs more time to process the survey logic file of this large survey.
See what happens if you increase it.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- duvemyster
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1 year 10 months ago #229467
by duvemyster
Replied by duvemyster on topic large survey time-out on survey logic file
It's something else -- max_execution_time is set to 1800.
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- jelo
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1 year 10 months ago #229469
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic large survey time-out on survey logic file
Gateway timeout is an generic error message. What webstack is used?
Webserver, php handler or an reverse proxy can cause the timeout.
The 30seconds is an indication for an Apache2 timeout.
Syntax: TimeOut seconds
Default: TimeOut 300
Context: server config, virtual host
Consult the documentation for your apache server.
Webserver, php handler or an reverse proxy can cause the timeout.
The 30seconds is an indication for an Apache2 timeout.
Syntax: TimeOut seconds
Default: TimeOut 300
Context: server config, virtual host
Consult the documentation for your apache server.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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- duvemyster
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1 year 10 months ago #229505
by duvemyster
Replied by duvemyster on topic large survey time-out on survey logic file
It is indeed Apache2, however it is a cluster of web nodes behind a load balancer (cloud site). The load-balancer has a hardcoded timeout of 30 seconds.
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