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Welcome to the LimeSurvey Community Forum
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An error occurred while generating the checksums.
- Familienbefrager
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What do I have to do?
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Server error! An error occurred while generating the checksums. Please contact the LimeSurvey team.
Re: Support inquiry from contact-cloud form
Hello,
Thank you for your message. It appears that you are using LimeSurvey Community Edition.
LimeSurvey is a free open-source software with hundreds of thousands of installations. For this reason, we can only provide support to customers who subscribe to our LimeSurvey Cloud Services.
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System InformationIhre Systemkonfiguration:
- LimeSurvey Version
4.1.17 - LimeSurvey Build
200414 - Betriebssystem
Linux dd44428 5.4.0-105-generic #119-Ubuntu SMP Mon Mar 7 18:49:24 UTC 2022 x86_64 - PHP Version
7.4.28 - Webserver-Name
www.familienbefrager.de - Webserver-Software
Apache - Webserver-Informationen
- Datenbanktreiber
mysql - Datenbanktreiberversion
mysqlnd 7.4.28 - Datenbankserver-Information
Uptime: 403776 Threads: 15 Questions: 109520942 Slow queries: 45 Opens: 241395 Open tables: 4096 Queries per second avg: 271.241 - Datenbankserver-Version
5.5.5-10.5.15-MariaDB-1:10.5.15+maria~focal-log
Die folgenden LimeSurvey Aktualisierungen sind verfügbar:LimeSurvey VersionZweigAktualisierungstyp 5.3.7 (220328)StabilSicherheitsupdate
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- holch
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At some point you probably clicked something wrong during the support ticket process.
"Nicht abwimmeln lassen".
This is nothing the forum can resolve. The error message specifically says that you should get in touch with the "Limesurvey Team".
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- holch
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I have a problem with my Community Edition, or Comfort Update
We are sorry to hear that you are experiencing problems.
Have a look at our Help Center. Hopefully, you will find a solution there.
We do not offer any direct support for LimeSurvey Community Edition - but our LimeSurvey Partners offer professional services for LimeSurvey CE. Please visit the Official Partner website and contact a Partner of your choice.
We do offer technical support for ComfortUpdate for subscribers to our ComfortUpdate service.
If you experience problems with your ComfortUpdate function, please open a ticket in our support tracker.
So if you go to support on limesurvey.org, there are 4 different boxes. You click the bottom left one which says "I need help with Limesurvey Community Edition and/or comfort update", a message pop-up (see text above) and says that you should open a support ticket with a link.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- karld
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I have met the same problem while attempting to upgrade from version 3.15.0+181008 to version 3.28:
I have opened two tickets (one with this account and another one with our account at work which pays the annual fee for the comfortupdate), but the answer from LimeSurvey GmbH was that no support is offered for the comfortupdate script (as we use a self-hosted instance).
First answer:
Second answer:Thank you for using LimeSurvey!
In that situation, please contact your IT or survey administrator for assistance. Please note that we only provide support to customers who subscribe to our LimeSurvey Cloud Services.
So, it seems that we are left to ourselves even though we pay for the ComfortUpdate.LimeSurvey is available in two versions. The professional hosting LimeSurvey Cloud and the free and self-hosted open source version LimeSurvey Community Edition (CE).
Unfortunately, it appears that you are using LimeSurvey CE. So please contact your IT or survey administrator for assistance. Please note that we only provide support to customers who subscribe to our LimeSurvey Cloud Services.
I find this unfortunate.
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- holch
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I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
- holch
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- LimeSurvey Community Team
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I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
- holch
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- LimeSurvey Community Team
- Posts: 11756
- Thank you received: 2753
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
- karld
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Indeed, I tried again and the update went through.In any way, I would also try to start the update again and see if it goes away. Sometimes "hickups" happen.
Hopefully everything is in order now.
Thank you very much.
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- holch
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- LimeSurvey Community Team
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- Thank you received: 2753
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Please Log in to join the conversation.
- karld
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