Error 02

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8 months 1 week ago #192909 by AndreH
Error 02 was created by AndreH
Hi,

i want to test the app, because we need an offline tool for LS, which our testers can use in field and which provides automatic sync with LS on our server.

I created a new user for that with the following rights: (screen1.jpg)




Than I tried to connect this user with the app. (v1.55)

But i get this error (Err02) in german:

Fehler02: Umfrage kann nicht geladen
werden, URL nicht aufrufbar:
1- Bitte sicherstellen, dass die Umfrage
über das Internet abrufbar ist (nicht nur
über ein lokales Netzwerk).
2. Wenn https genutzt wird, muss eint.
valides SSL-Zertifikat vorhanden sein.
Netzwerk
(sreen2.png)


to 1 (reachable from internet): I tried with my moble phone to reach the survey via 4G - no problem.
to 2 (SSL-Certificate) - no need for, or? Its http: not httpS...

thx very much for answers.

thx and regards
André
project manager
using: Version 2.05+ Build 140915 and Version 3.17.9+190731
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8 months 1 week ago #192955 by AndreH
Replied by AndreH on topic Error 02
I tried on a Samsung Tablet - same problem.

thx and regards
André
project manager
using: Version 2.05+ Build 140915 and Version 3.17.9+190731

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7 months 3 days ago #194618 by AndreH
Replied by AndreH on topic Error 02
I got help from OfflineSurvey Support (thx to Amr) with the working following solution :

Hi, your server sends 301 HTTP_MOVED_PERM to our request to download your html file... try using https insetad of http

also please disable welcome page and set survey navigation to All in one
Please let me know if it works for you or you need any further assistance


thx and regards
André
project manager
using: Version 2.05+ Build 140915 and Version 3.17.9+190731
The following user(s) said Thank You: aaskoura

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