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Video files not syncing / working in app

  • marcgold
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6 years 7 months ago #157974 by marcgold
Hi

Firstly, this app is exactly what we have been waiting for, we use Limesurvey a lot so being able to go mobile is a massive bonus.

All the normal questions work a dream however we have a survey that has 2 mp4 videos within that we want the respondent to view and then comment on. Running the survey live in the browser works perfectly.

However when I try and sync to Offline Surveys I get an error where it says that it was unable to download the videos. And obviously when you run the survey they don't play.

I thought the issue may be to do with relative paths, so we added the full URLs but this made no difference.

Cannot find this as a limitation in any of the documentation.

Does anyone have any suggestions on how to get these to work.


Marc gold
Limesurvey 2.67
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6 years 7 months ago #158010 by aaskoura
Replied by aaskoura on topic Video files not syncing / working in app
Hi Marc, could you share the survey public url?
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  • LouisGac
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6 years 7 months ago #158022 by LouisGac
Replied by LouisGac on topic Video files not syncing / working in app
the Offline Survey application is not part of LimeSurvey.org
Please, see that point directly with them.
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  • Mazi
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6 years 6 months ago #159217 by Mazi
Replied by Mazi on topic Video files not syncing / working in app

LouisGac wrote: the Offline Survey application is not part of LimeSurvey.org
Please, see that point directly with them.

Louis, that's why we have this sub-forum for OfflineSurveys related questions :-)

@Marc: Please forward the survey URL and login credentials to our support at support@offlinesurveys.com so we can test.

Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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