Hi,

I have an ongoing survey and so far everything was ok. But now, I have a problem. I attributed a token for each participant and more than 70 persons, since March, already answered to the entire questionnaire, without any problem. Today, when the participants enter the token, they go to the welcome page, click on the consent check box instead of going to the questions' page, and stay in the same page with the check box no longer checked (image in attach).

I have the limesurvey version 3.17.0.

Can you please explain me if there is any problem going on?

Thank you.
All the best,

Well, what did you change since you started? Any update to Limesurvey? Any update to the server?

It is hard to give you a diagnose based on the information provided.

It worked before, it doesn't work anymore. So there must have been some change. Usually systems like Limesurvey don't just change behaviour just out of fun.

holch wrote: … just out of fun. …

But dev like fun \o/ :silly: :woohoo:

Try disabling AJAX in the survey theme options.

I did not changed anything since I did not access Limesurvey in the last weeks. Only the interviewers, who only have access to the questionnaire link (don't have administration privileges), sent the link to the respondents. So, I don't have any other information to give.

Is this a case where the current version of the limesurvey was updated whithout my aware and had something to do with it?

Thanks

I realized now that the problem is not with the token or the privacy check box but with the next button. I removed the privacy message and text box but the problem persists and we cannot proceed after the welcome page...

Is it possible to place here a link to the survey. Possibly with a token that will give access multiple times? You can delete the token afterwards.

Did you use a standard theme or have you used a customized theme?

Tammo

Thank you.

I have a customized theme, based on the fruity theme.

Here goes the link: researchsurvey.limequery.com/115882?lang=pt (token: tammo)

Do you need anything else?

Thank you

So your survey is running on the limesurvey GmbH servers and you are paying for the hosting. So it is possible that there was an update without you noticing.

You have the right to use the support of limesurvey GmbH, just create a token under support above.

I guess that Holch already used the token, it is best to set the token to be able to be used multiple times...

Tammo

Correct, I assumed that Tammo's instructions would be followed and the "answers left" would be set high, so that more people can test the link.

Result of my test: with the privacy message, when you tick it and click on next, the same page is loaded and you can not continue. I guess we would need an lss export to test if it is a problem with the installation, with the questionnaire or a bug in limesurvey.

And maybe faster: try to execute the survey with a standard theme, because there is a chance that the error is hidden in the theme.

Tammo