Hello!
When sending out the welcome email for a survey, the encoding isn't correct för scandinavian letters.
I have googled and looked through the forum but so far as I can tell it should work.

I have checked the collation in the database ( = utf8_unicode_ci). I have checked the email.php (= UTF-.
What's funny is that when I attach a "TOKEN:Attribute" to the header of the email. The token displays valid characters but not the rest of the header.

Running the precompiled-Ubuntu 141126 from bitnami.

Any pointers or hints would be greatly appreciated.

Regards
Kenneth Martinsson

Which Limesurvey version do you use?

Can you reproduce the problem at our demo which always runs the latest code?

Hi!

Thanks for the fast response. I'm running 2.05 build 141126.
I tried reproducing it on the demo site, but I cant send emails due to demo-mode.

TOKENS:ATTRIBUTE_1 in the email header is ok and the entire survey is ok, it's just the welcome email, that doesn't display correct.

Another thing is that when i finished my test survey the confirmation email was encoded correctly.

/Kenneth

Ooh I forgot...
When sending to my personal GMail, it looks ok, but not to my personal outlook.com or to the companys exchange server.

/Kenneth

Did you edit the email messages?

If so, try setting it back to the default texts.

Hi Mazi!
Yes I tried that as well without luck!
Gonna give it a new try tomorrow.
/Kenneth

Can you forward one of these buggy emails to me (see signature below for email address)?

Update on the issue.
After filing a bug, c_schmitz replyied that he couldn't reproduce the issue.
I'm still trying to find the problem and have now changed mail-server to gmail instead of exchange.
Attached is the smtp debug. So there is no difference if sending through gmail or exchange.
Could it be the receiving mail server that is causing it.
The invite looks ok in GMail but not in MS (outlook.com/Exchange)

It is most probably the receiving end which causes the trouble.

Emails can look different at different email clients or web clients.

I think I just found the solution
Changing the following in common_helper.php:

//if ($emailcharset!='utf-8')
if ($emailcharset!='iso-8859-15')
{
// $body=mb_convert_encoding($body,$emailcharset,'utf-8');
// $subject=mb_convert_encoding($subject,$emailcharset,'utf-8');
// $sitename=mb_convert_encoding($sitename,$emailcharset,'utf-8');
$body=mb_convert_encoding($body,$emailcharset,'iso-8859-15');
$subject=mb_convert_encoding($subject,$emailcharset,'iso-8859-15');
$sitename=mb_convert_encoding($sitename,$emailcharset,'iso-8859-15');
}

I have tried that in email.php and config.php with the parameter emailcharset
And it's possible that a change in some other file is better. But this seems to work.

/Kenneth

Does that also explain why confirmation emails are sent correctly (do thy use different code)?

Good question. I haven't gotten that far yet. But I can't find any other function in common_helper.php that points to that so I don't know!?
I will try to verify this on my "production system".

/Kenneth