Where can retrieve my key?

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3 years 8 months ago - 3 years 8 months ago #144413 by frisket
I bought a new key some weeks ago but went away before I could use it.
Now I need to do an update, but I can't find any record of my key in my email.
Can I retrieve it online? I cannot find any link anywhere to do this.
My account profile just shows my original trial key, and my Orders show
Pending-2030 10/08/2016 Subscribe to LimeSurvey Premium package! €99.00 Annually
but this was paid for online.
Last edit: 3 years 8 months ago by frisket. Reason: edit failed to paste text
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3 years 8 months ago #144418 by LouisGac
Replied by LouisGac on topic Where can retrieve my key?
You'll find it in your limesurvey.org profile, in the tab comfortUpdate key.
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3 years 8 months ago #144456 by frisket
Replied by frisket on topic Where can retrieve my key?
There is no such tab in my limesurvey,org profile...in fact, there are no tabs, only a menu, Installations, Commnity profile, Billing, Response usage, Packages, Support.
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3 years 8 months ago - 3 years 8 months ago #145288 by c_schmitz
Hello,

You can see all your keys if you select 'Your profile & services' from the top user menu and then in the left menu select 'ComfortUpdate'
This is the direct link: www.limesurvey.org/comfort-update-keys

Best regards

Carsten Schmitz
LimeSurvey project leader
Last edit: 3 years 8 months ago by c_schmitz.
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