could not retrieve update info data

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3 years 9 months ago #142587 by freddekkers
I try to update from Versie 2.06+ Build 150831 with comfort update
At the step file system i get the reaction Could not retrieve update info data. and confort update stops.
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3 years 9 months ago - 3 years 9 months ago #142588 by LouisGac
Replied by LouisGac on topic could not retrieve update info data
You're probably the first one who try to get the update from 150831 to the last version. It can takes some time to generate the files, so sometime the update process is aborted.

Just gave it a new try, it should work.
Last edit: 3 years 9 months ago by LouisGac.
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3 years 9 months ago #142589 by freddekkers
Itried yesterday a few times and today again a few times no result.
At the step file system
first i get the reply
"Controleren bestaande LimeSurvey-bestanden...
All files in local directories are writable."
Next i get the reply
Coukd not retrieve update info data.
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3 years 9 months ago #142590 by LouisGac
Replied by LouisGac on topic could not retrieve update info data
ok let me check then
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3 years 9 months ago - 3 years 9 months ago #142591 by LouisGac
Replied by LouisGac on topic could not retrieve update info data
Ok, I could update without problem from 150831 to 160920 (last 2.5 version).

Maybe are you using a proxy ?
Last edit: 3 years 9 months ago by LouisGac.
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3 years 9 months ago #142592 by freddekkers
i updated with softaculous with succes
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3 years 9 months ago #142593 by LouisGac
Replied by LouisGac on topic could not retrieve update info data
ok, so I bet you were in a server provided with softaculous with a specific configuration.
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