Comfort Update 500 Error - PHP Extension called ixed.5.4.lin missing

5 years 2 months ago #141576 by c8rls
For a while now I have been unable to update using Comfort Update, resulting in a 500 Error, the error log files shows:-

[08-Sep-2016 14:01:49 UTC] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20131226/ixed.5.4.lin' - /usr/local/lib/php/extensions/no-debug-non-zts-20131226/ixed.5.4.lin: cannot open shared object file: No such file or directory in Unknown on line 0

I have spoken with our server hosts and they states that indeed the file that is reported missing /usr/local/lib/php/extensions/no-debug-non-zts-20131226/ixed.5.4.lin is not there as this should be calling ixed.5.6.lin instead of ixed.5.4.lin

Has anyone any idea how this can be resolved?
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5 years 2 months ago #141580 by jelo
This has nothing to do with LimeSurvey.
To me that looks like a bug in the php.ini which is not changed by LimeSurvey.
Are you using Cpanel? Which hosting provider do you use?

The meaning of the word "stable" for users
The following user(s) said Thank You: c8rls
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5 years 2 months ago #141663 by c8rls
Thanks, yes hosted with cpanel server and indeed the file is mentioned within the php.ini file, which I have now amended and all seems well.

Thank you for your heads up on this one, I hadn't even considered this...
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