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413 Request Entity Too Large error

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4 years 9 months ago #135173 by kevinashworth
413 Request Entity Too Large error was created by kevinashworth
Using ComfortUpdate on 2.5, got this error page under Progress 4. File system. Could use some help on this!



See attached, but basic message is:

you have an error, or a notice, inside your local installation of limesurvey. See :
Request Entity Too Large
The requested resource
/limesurvey/index.php/admin/update/sa/backup
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.
Additionally, a 413 Request Entity Too Large error was encountered while trying to use an ErrorDocument to handle the request.

Is this a known ComfortUpdate issue?

I asked my web host about it, and they say it's too vague, can I give them specifics. Well, since there is no file at "/limesurvey/index.php/admin/update/sa/backup", I could use help on telling them what triggered this error.
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4 years 8 months ago #135193 by DenisChenu
Replied by DenisChenu on topic 413 Request Entity Too Large error

kevinashworth wrote: .....
I asked my web host about it, and they say it's too vague, can I give them specifics....

It's a joke ? Because if your hoster don't know this ... i(s not a good hoster.

The error is clear enough .....

stackoverflow.com/questions/18121227/how...-too-large-413-error
Can be doifferent with IIS or apache or ngynx. For apache : maybe you have mod_security enable.

Denis
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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4 years 8 months ago #135390 by kevinashworth
Replied by kevinashworth on topic 413 Request Entity Too Large error
Thank you, DenisChenu, for a helpful pointer. I got better help from somebody else at my host, using your clue, and modified PHP via a new .user.ini in my root directory:
memory_limit = 2048M;
max_input_vars = 5000;
upload_max_filesize = 2048M;
post_max_size = 2048M;
max_input_time = 2000;
max_execution_time = 2000;
output_buffering = On;
 
error_log = 'error_log';
log_errors = On;
display_errors = On;
However, despite really large file sizes being allowed (2GB), the exact same error persists.

I've tried logging some outputs as the code goes through /limesurvey/application/controllers/admin/update.php to learn more about any error, but to no avail. (Not a PHP guy.) The file comfort_updater_cookie.txt downloads to limesurvey/tmp directory, but that's the only clue I can suss out so far.

Would welcome any further pointers. Wondering if it's only me. (If it's only my host.)

I may just do a complete reinstall. (Can I get my money back?)
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4 years 8 months ago #135449 by DenisChenu
Replied by DenisChenu on topic 413 Request Entity Too Large error
I really don't know what happen here.

But for me : it can be only a server issue, the hoster can inform you .

For money back : i don't work for limesurvey GMBH, then yoiu must send a email to Carsten (see imprint)
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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4 years 8 months ago - 4 years 8 months ago #136208 by holch
Replied by holch on topic 413 Request Entity Too Large error
I don't think he is hosted on Limeservice...
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Last edit: 4 years 8 months ago by holch.
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4 years 8 months ago #136241 by DenisChenu
Replied by DenisChenu on topic 413 Request Entity Too Large error

holch wrote: I don't think he is hosted on Limeservice...

I think he talk for ComfortUpdate key :)
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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4 years 8 months ago #136322 by holch
Replied by holch on topic 413 Request Entity Too Large error
yes, this is possible. But money back because the server has a problem? Not sure if this is a good enough reason. But as you said, he needs to get in touch with the guys responsible for the comfort update.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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