413 Request Entity Too Large error

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4 years 9 months ago #135173 by kevinashworth
Using ComfortUpdate on 2.5, got this error page under Progress 4. File system. Could use some help on this!



See attached, but basic message is:

you have an error, or a notice, inside your local installation of limesurvey. See :
Request Entity Too Large
The requested resource
/limesurvey/index.php/admin/update/sa/backup
does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit.
Additionally, a 413 Request Entity Too Large error was encountered while trying to use an ErrorDocument to handle the request.

Is this a known ComfortUpdate issue?

I asked my web host about it, and they say it's too vague, can I give them specifics. Well, since there is no file at "/limesurvey/index.php/admin/update/sa/backup", I could use help on telling them what triggered this error.
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4 years 8 months ago #135193 by DenisChenu

kevinashworth wrote: .....
I asked my web host about it, and they say it's too vague, can I give them specifics....

It's a joke ? Because if your hoster don't know this ... i(s not a good hoster.

The error is clear enough .....

stackoverflow.com/questions/18121227/how...-too-large-413-error
Can be doifferent with IIS or apache or ngynx. For apache : maybe you have mod_security enable.

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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4 years 8 months ago #135390 by kevinashworth
Thank you, DenisChenu, for a helpful pointer. I got better help from somebody else at my host, using your clue, and modified PHP via a new .user.ini in my root directory:
memory_limit = 2048M;
max_input_vars = 5000;
upload_max_filesize = 2048M;
post_max_size = 2048M;
max_input_time = 2000;
max_execution_time = 2000;
output_buffering = On;
 
error_log = 'error_log';
log_errors = On;
display_errors = On;
However, despite really large file sizes being allowed (2GB), the exact same error persists.

I've tried logging some outputs as the code goes through /limesurvey/application/controllers/admin/update.php to learn more about any error, but to no avail. (Not a PHP guy.) The file comfort_updater_cookie.txt downloads to limesurvey/tmp directory, but that's the only clue I can suss out so far.

Would welcome any further pointers. Wondering if it's only me. (If it's only my host.)

I may just do a complete reinstall. (Can I get my money back?)
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4 years 8 months ago #135449 by DenisChenu
I really don't know what happen here.

But for me : it can be only a server issue, the hoster can inform you .

For money back : i don't work for limesurvey GMBH, then yoiu must send a email to Carsten (see imprint)

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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4 years 8 months ago - 4 years 8 months ago #136208 by holch
I don't think he is hosted on Limeservice...

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Last edit: 4 years 8 months ago by holch.
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4 years 8 months ago #136241 by DenisChenu

holch wrote: I don't think he is hosted on Limeservice...

I think he talk for ComfortUpdate key :)

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development . I don't answer to private message.
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4 years 8 months ago #136322 by holch
yes, this is possible. But money back because the server has a problem? Not sure if this is a good enough reason. But as you said, he needs to get in touch with the guys responsible for the comfort update.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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