SURVEY

survey

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100%

Questions

Please rate the following with from 1- 5 with 5 being the best.

	1	2	3	4	5	No answer
Are you satisfied with how you were greeted when you first arrived at the repair center?	1	2	3	4	5	No answer
Are you satisfied with the quality of the repair?	1	2	3	4	5	No answer
Are you satisfied with the cleanliness of your vehicle?	1	2	3	4	5	No answer
Are you satisfied with the way you were treated by the service representative?	1	2	3	4	5	No answer
Are you kept adequately informed during the repair process?	1	2	3	4	5	No answer

Please rate how you were greeted when you first arrived at the business.

Only numbers may be entered in this field.

Answer

Please rate the quality of the repair.

Only numbers may be entered in this field.

Answer

Please rate the cleanliness of your vehicle.

Only numbers may be entered in this field.

Answer

Please rate how you were treated by the service representative.

Only numbers may be entered in this field.

Answer

Please rate how well you were kept informed.

Only numbers may be entered in this field.

Answer

If your vehicle was not ready when promised, how many days was it delayed?

Only an integer value may be entered in this field.

Answer # of days

If your vehicle was not ready when promised, what was the reason for the delay?
Choose one of the following answers

Insurance
Parts
Re-work
Other
No answer

After the repair, was it necessary to return your vehicle for additional work?

Yes
No
No answer

Would you refer us to family & friends?

Yes
No
No answer

Are you satisfied with the way your insurance company handled your claim?

Yes
No
No answer

Additional comments

Answer

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