Do you need sign language accommodations?
The purpose of this survey is to learn how people of all ages and abilities might use new ways to contact and interact with 911 operators. The survey mainly focuses on cellphones. But it also includes questions about standard telephones and other types of devices. These include tablet computers such as an Apple iPad, Microsoft Surface, Samsung Galaxy Tab and other similar devices. The information collected will help many people. It will help designers, policy makers, and emergency call centres to make better decisions. It will help them decide what new services to provide to help people with disabilities to communicate with 911 operators according to their ability.
Please try your best to complete all parts of this survey. Your answers are important. You can get an assistant or caregiver to complete this survey if you are unable to complete it yourself.
Your personal information will not be sold. It will not be used in any way other than for research related to this survey. Your personal data will be kept private and confidential.
This survey is being conducted by the Neil Squire Society. The funding is from Accessible Standards Canada. For more information about the Neil Squire Society, please visit us on the Internet at: http://www.neilsquire.ca.
If you have questions or need help with this survey, please contact Gary Birch at 604-473-9363 or garyb@neilsquire.ca. If you have any other concerns with this survey, please contact Harry Lew at 604-473-9363 or harryl@neilsquire.ca.
You will get a $100 Amazon gift card after finishing this survey. Please give your contact information so we can send it to you.
If someone is helping you complete this survey, what is their relationship to you?
Do you own or use a wireless device such as a cell phone, smartphone, or tablet?
Why do you NOT have a cellphone, smartphone? (Check all that apply)
Tell us about you. (Check all that apply)
We want to understand your reading level. Can you read your local community newspaper on your own?
We want to understand how well you can follow a written set of instructions. Can you read and follow a written recipe on your own?
We want to understand if you can follow a set of instructions in a video. Can you follow a recipe if someone is showing it to you in a video or online?
What is your learning style? For example, do you like to learn new skills by reading about them? Or do you prefer to watch someone do an activity or watch a video about it and learn that way?
Do you have a cellphone or a smartphone?
Do you know how to use your smartphone or cell phone to make phone calls?
Do you know how to use your smartphone or cell phone to text?
Do you know how to listen to voice messages people leave on your cellphone?
Do you know how to setup an App or Application on your cell phone, tablet, or iPad?
How often do you talk to your friends or family on your cell phone?
Do you use any of these options on your cellphone? (Check all that apply)
Do you have any staff or support during the week?
What is your highest level of schooling? Please choose the one that fits you the best.
Are you comfortable planning a trip to a new place and going alone?
What is your age?
What is your highest level of schooling? Please choose the one that fits you the best.
Where is your home?
Can you use a mobile device or computer without constant help?
If you have cognitive conditions, what difficulties do you have? (Check all that apply)
If you have difficulty seeing, what is your level of vision?
If you have difficulty hearing, what is your level of hearing?
If you have difficulty moving, what are you able to do? (Check all that apply)
Do you use any of the following aids? (Check all that apply)
Is there at least one telephone INSIDE your home (landline or cordless phone) that is currently working and is NOT a cell phone?
Of all the telephone calls that you or other people in your household receive, which of the following best describes them?
If you own or use a cell phone or tablet, what kind do you use? (Check all that apply)
If you own or use a smartphone, what kind do you have? (Check all that apply)
If you own or use a TABLET, what kind do you have? (Check all that apply)
Which of your devices is your primary wireless device? (The device you use or rely on the most)
What do you use your phone/tablet for?
How often do you communicate (voice, video call, text message) with your friends or family on your cell phone?
Have you added or changed anything to your phone/tablet to make it easier to use? If so, what kind of things have you added? (Check all that apply)
Which accessibility features do you use on your phone/tablet? (Check all that apply)
How satisfied are you with your PRIMARY WIRELESS DEVICE?
What do you use your phone/tablet to do? (Check all that apply)
Do you consider yourself as a novice, intermediate, or expert mobile phone user?
Which types of apps do you use most on your phone? (Check all that apply)
Have you ever made a 911 call?
If you could choose how to make an emergency call, which way would you prefer? (Check all that apply)
How did you contact 911? (Check all that apply)
How can this make it easier for you to get help? (Check all that apply)
How can this make it harder for you to get help?
Do you have any comments on how this could have helped you in an emergency you had in the past? (Optional)
Do you have any comments on how this can help you in an emergency you might have in the future? (Optional)
moderateCognitive {moderateCognitive}
severeCognitive {severeCognitive}
mildHearing {mildHearing}
moderateHearing {moderateHearing}
severeHearing {severeHearing}
mildVision {mildVision}
moderateVision {moderateVision}
severeVision {severeVision}
mildMobility {mildMobility}
moderateMobility {moderateMobility}
severeMobility {severeMobility}
speechHelper {speechHelper}
cognitiveLevel {cognitiveLevel}
hearingLevel {hearingLevel}
visionLevel {visionLevel}
mobilityLevel {mobilityLevel}
videoBranch {videoBranch}
]]>How can this make it easier for you to get help? (Check all that apply)
How can this make it harder for you to get help?
Do you have any comments on how this could have helped you in an emergency you had in the past? (Optional)
Do you have any comments on how this can help you in an emergency you might have in the future? (Optional)
How can this make it easier for you to get help? (Check all that apply)
How can this make it harder for you to get help?
Do you have any comments on how this could have helped you in an emergency you had in the past? (Optional)
Do you have any comments on how this can help you in an emergency you might have in the future? (Optional)
How can this make it easier for you to get help? (Check all that apply)
How can this make it harder for you to get help?
Do you have any comments on how this could have helped you in an emergency you had in the past? (Optional)
Do you have any comments on how this can help you in an emergency you might have in the future? (Optional)
How can this make it easier for you to get help? (Check all that apply)
How can this make it harder for you to get help?
Do you have any comments on how this could have helped you in an emergency you had in the past? (Optional)
Do you have any comments on how this can help you in an emergency you might have in the future? (Optional)
How can this make it easier for you to get help? (Check all that apply)
How can this make it harder for you to get help?
Do you have any comments on how this could have helped you in an emergency you had in the past? (Optional)
Do you have any comments on how this can help you in an emergency you might have in the future? (Optional)
How can this make it easier for you to get help? (Check all that apply)
How can this make it harder for you to get help?
Do you have any comments on how this could have helped you in an emergency you had in the past? (Optional)
Do you have any comments on how this can help you in an emergency you might have in the future? (Optional)
How can this make it easier for you to get help? (Check all that apply)
How can this make it harder for you to get help?
Do you have any comments on how this could have helped you in an emergency you had in the past? (Optional)
Do you have any comments on how this can help you in an emergency you might have in the future? (Optional)
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
From the videos you just watched, pick the top 2 ways you would use to contact 911.
From the videos you just watched, pick the bottom 2 ways you would use to contact 911.
Would you need more training to learn how to use these new ways of contacting 911?
If you need training, what type of training would you need? (Choose all that apply)
Please click the SAVE button to save your survey responses.
]]>Were the videos you saw appropriate for your disability?
If the videos were not appropriate, can you tell us why?
Thank you for your participation. Your feedback is important in helping to improve 911 services. If you want to know the results of the survey, please send an email to info.rd@neilsquire.ca.
Please click the SAVE button to save your survey responses.
We will be running more research studies in the future that takes into account those with disabilities. Would you like to be contacted in the future regarding this?
moderateCognitive {moderateCognitive}
severeCognitive {severeCognitive}
mildHearing {mildHearing}
moderateHearing {moderateHearing}
severeHearing {severeHearing}
mildVision {mildVision}
moderateVision {moderateVision}
severeVision {severeVision}
mildMobility {mildMobility}
moderateMobility {moderateMobility}
severeMobility {severeMobility}
speechHelper {speechHelper}
cognitiveLevel {cognitiveLevel}
hearingLevel {hearingLevel}
visionLevel {visionLevel}
mobilityLevel {mobilityLevel}
videoBranch {videoBranch}
]]>