Survey 259 en qid code answer sortorder assessment_value language scale_id gid sid group_name group_order description language randomization_group grelevance Instructions:

Read each definition starting at 1 (Reacting).  If you meet the definition in 1, proceed to 2, etc.  Once you get to a definition that your organization does not meet all criteria, rate yourself as the previous number that you met all criteria. 

As an example, in Process if you meet every definition in 1-3 and you are not executing incremental innovation listed in 4, you would rate yourself a 3.  Do this for each question one through eleven.

]]> qid parent_qid sid gid type title question preg help other mandatory question_order language scale_id same_default relevance modulename <![CDATA[Q1]]> Please select the client being surveyed

]]> <![CDATA[Q2]]> Please select your job title]]> <![CDATA[Q3]]> Based on the definitions below, please rank Process on a scale of 1-5.]]> A score of 1 is defined as: No Definition of Processes, Scope Varies and No training/Limited training

A score of 2 is defined as: Core Processes are Established, Consistent and Documented; Processes Repeatable, PeopleScout Delivery Team Trained on Processes.

A score of 3 is defined as: All processes implemented across multiple departments and are institutionalized with a clear definition of process to use RPO,  Job titles and roles clearly defined, Candidate expectations are clear and risk mitigation, Employee on boarding and off boarding are followed and reviewed

A score of 4 is defined as: RPO supporting entire organization, Reducing risk and increasing compliance, Rigor for non-compliance.

A score of 5 is defined as: Processes evaluated with set methodology with continuous improvement protocol in place, Execute incremental innovation.

]]> <![CDATA[Q4]]> Based on the definitions below, please rank Relationship Engagement on a scale of 1-5.]]> A score of 1 is defined as: RPO TEAM: Disruption, knowledge immaturity, lack of skill or cultural fit.  CLIENT:  Multiple client sponsors or no defined client sponsor, knowledge immaturity, influence.  BOTH:  Undefined roles and responsibilities between Client and Program Team, reactive management, issues not defined.

A score of 2 is defined as: RPO TEAM:  Stabilizing RPO Team, Cultural Training.  CLIENT:  Dedicated client sponsor, obtaining program buy-in overall.  BOTH:  Program  training needed for team, client, and hiring managers.  Focus is on issue resolution vs. enhancements.

A score of 3 is defined as: RPO TEAM:  Identified and implemented right talent acquisition model, Strong Delivery Team, focused on basic delivery SLA's, delivery team has knowledge maturity, initiating Delivery Team agility.  CLIENT: High representation of  applicable client business units have bought in to the RPO model.  BOTH:  Focus is on RPO Hiring Manager and Candidate Satisfaction.

A score of 4 is defined as: RPO TEAM:  Functionally engrained within certain client business units vs. at enterprise level, stable program team with client knowledge, agile staffing models established.  CLIENT:  Partnership at Program Team level vs. leadership decision making.  BOTH:  Vested interest in partnership success this is throughout the program.

A score of 5 is defined as: RPO TEAM:  Delivery leadership is engrained within client, part of key client meetings (forecasting/ future state planning). Consistently delivering customer satisfaction scores (innovation and value) in best-in-class category, optimizing flexible program models across geographies.  CLIENT:  Stakeholder program advocacy.  BOTH:  Shared accountability for issues and successes.

]]> <![CDATA[Q5]]> Based on the definitions below, please rank Automation/ Technology on a scale of 1-5.]]> A score of 1 is defined as:  Manual processes and Tracking or some technology enablement.

A score of 2 is defined as: Technology supports processes as defined and Manual tracking/ reporting may still occur.

A score of 3 is defined as: Technology leveraged and managed across program with minimal manual manipulation and Reporting is defined.

A score of 4 is defined as: Use technology to full potential – compliance, maximizing automation and Technology is integrated where feasible

A score of 5 is defined as: Single Technology Portal / Ecosystem, Online Access to Talent Acquisition and Management Processes and Reporting.

]]> <![CDATA[Q6]]> Based on the definitions below, please rank End User Engagement on a scale of 1-5.]]> A score of 1 is defined as:  Hiring managers are familiar with the program; but may not be participating, Program has limited engagement, lack of internal adoption/high resistance, Limited or no cost controls and Limited compliance (high-risk).

A score of 2 is defined as: Hiring managers are aware of and compliant with program policies, Program is first point of contact for in scope requirements, Program has a defined process and set of metrics for program performance and Net Promoter Scores (NPS) or Satisfaction Surveys, SLA's and KPI's are in place to monitor performance.

A score of 3 is defined as: The program has identified a consistent plan for improvement and Innovation (PMM), Net Promoter Scores and or Satisfaction Surveys are meeting agreed upon service levels, Quality of hire metrics, SLA's and KPI's are agreed between both parties, are in place and performance standards have been established and Process Excellence goals and cadence have been established

A score of 4 is defined as: The program utilizes quantitative and qualitative measures, Program sponsors and supplier (RPO) are defined and align to the business, Operational and talent acquisition strategies are aligned and Hiring Managers and other Key Stakeholders are championing the program. 

A score of 5 is defined as: Program data and analytics are market leading and driving corporate strategies in support of executive leadership planning and execution, You are blending market indicators, Internal historic hiring data and data to define the next generation of talent requirements and Hiring manager behaviors and required skill sets are defined and followed

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