Expectations: Employee can perform routine c-arm start up/shut down tasks, change settings quickly and accurately,  and physically manipulate the c-arm around the table with ease and a minimum of table bumps.

Expectations: Employee demonstrates understanding of the ALRA principle, takes only requested x-ray shots, and demonstrates effort to optimize equipment positioning such that x-ray use is minimized

Expectations: Tray tables are set up in accordance with each doctor’s preference card. When mistakes occur, effort is made to prevent the same error occurring repeatedly.

Expectations: RT role in booking cases is fulfilled. Inventory of needed equipment is checked to ensure we are prepared for the case prior to the day it occurs. Communication with involved doctors is verified. Insurance authorization is checked if needed. Paperwork for case is printed the day prior. Appropriate surgical and anesthesia equipment is available in the room and ready for use. Patient is assisted to the procedure suite and provided a gown. Patient is assisted on the table with doctor assistance if needed.

Expectations: Patients are physically handled and positioned in a gentle manner with due attention to physical limitations. Assistance is requested when needed. Patients are spoken to with courtesy and kindness. Questions are adequately answered before moving on. Patients are spoken to in a calming manner during procedures. 

Expectations: Employee uses a professional style in oral and written communication with physicians about work-related matters. Employee listens to physician’s concerns and makes effort to address them.

Expectations: Employee maintains a calm composure during periods of heightened job related pressure. Examples would include particularly busy periods and patient emergencies. 

Expectation: Employee will listen to feedback with interest in refining skills and express how they plan to adapt to the feedback constructivley. 

Expectations: Employee is expected to collect patient payments and enter the data accurately into EMDs. Any needed alerts or log notes are also entered. 

Expectations: Employee communicates in a comfortable, professional style, and uses a friendly tone. 

Expectations: Employee checks prior-authorization when appropriate, in accordance with NPM policy. Prior-authorization misses that result in non payment for services are rare. 

Expectations: Employee contacts billing with questions that are unique to billing expertise, and can not easily be answered by other front desk staff, or that would be more appropriately directed to a provider. Employee learns from experience and does not ask identical questions repeatedly. 

Expectations: Data entry into EMDs is accurate for typical front desk administrative tasks, such as entering demographics section data. 

Expectations: Basic front office tasks are completed in entirety without mistakes left to be found by other employees. Help is requested when needed to ensure accurate task completion. Employee leaves other front office staff with the perception that they contribute their "fair share" to the overall administrative work pool. 

Expectations: Employee uses work time for work duties. Social interactions are cut short as work demands. Employee always seeks the most time-efficient way to perform tasks. 

Expectations: Employee is noticeably comfortable on the phone. Caller issues are resolved quickly and to the satisfaction of the caller. Language is professional, and conflict is rapidly de-escalated, and/or re-directed to the appropriate staff who can resolve the conflict. 

Expectations: Employee appears comfortable talking to patients at the window. Easily meets patient's needs. Conflicts are resolved quickly and satisfactorily to all parties. Employee successfully avoids distraction from the unique duties in this job position. Phone/window work is managed in a smooth fashion prioritizing patients waiting at the window. 

Expectations: Employee collaborates successfully toward the achievement of common goals. Shares work, delegates, and seeks help appropriately with other staff. Listens to the concerns of other staff and provides constructive feedback. Working relationships are demonstrably valued. Personal conflict is avoided.

Expectations: Employee is hardworking and diligent, appears eager to complete tasks quickly and to the satisfaction of managers, colleagues, and patients.

Expectations: Employee is honest and trustworthy. Does not cut corners at the cost of quality work.

Expectations: Employee supports the emotional well-being of patients, family members, and staff. Those who demonstrate anxiety or distress are treated in a comforting manner.

Expectations: Employee does not make derogatory comments about other staff or patients. Language that could be interpreted as sexual is avoided. Personal boundaries are respected. Answers below "3" require a detailed comment.

Expectations: Employee will have minimal patient complaints that you have personally heard. Answers below a "3" require commentary.

Expectations: Employee demonstrates respect for the dollar value of time, employee effort, and office equipment. Wasteful behavior is avoided.

Expectations: Employee arrives on time for meetings and participates enthusiastically. Employee listens attentively to others, waits for others to finish before speaking, and makes constructive commentary. 

Expectations: Employee responds to tasks/emails/text messages in a timely manner, including simple "close the loop" responses to confirm that communication was recieved ("done", "okay", "got it", etc).

Expectations: Employee converses with you in a kind, respectful manner. Employee listens to what you have to say and takes into account your point of view. Telephone manner is similarly friendly and professional. Interpersonal relations with you are cordial.

Expectations: Employee will avoid interpersonal conflict in general, but when it occurs, work hard to effectively resolve the issue with you. Conflicts are resolved before requiring escalation to the managerial or leadership level of the practice.

Commentary strongly suggested for answers below a "3".

Expectations: Employee does not lose basic composure when the pace of work escalates,  patients/visitors become agitated, or in otherwise more demanding than usual situations. Employee remains calm and can continue to do their job. If it is necessary to leave the situation, the employee will do it in a quiet and professional manner while arranging for their work to be covered. 

Expectations: Employee gives negative feedback (reporting mistakes, errors, complaints) in a non-judgmental, non-critical way. Employee receives negative feedback without taking it personally and becomming defensive. Employee uses negative feedback as an opportunity for professional development.

Expectations: Employee appears to want to "set the standard" and is clearly working in the best interest of the practice. 

Expectations: Questions answered in a simple "yes" or "no" manner most of the time. 

Expectations: Information is factually accurate, detail is adequate to understand the issue being documented, action plans are documented if appropriate.

Expectations: Calls from patients taken in a timely manner, patients in-office personally seen when requested, conflicts resolved at the time of the issue. Patient complaints about interaction with billing staff member rare.

Expectations: Telephone or in-person discussion occurs in a professional manner demonstrating empathy and respect.

Expectations: When insurance authorization criteria change, appropriate staff are updated in a timely manner.

Expectations: Needed information is communicated in a timely manner to facilitate clinician success on these measures.